[Resolved] How to disable Onboarding Welcome Screen for a new user

[Sutha]

Dear Community,

I am trying to disable the onboarding welcome screen for a new user in Confluence Cloud as well as in Jira Software Cloud.

I found the following article but the module cannot be disabled because no option available at Cloud side:

How to skip the onboarding page (welcome.action) for new users in Confluence | Confluence | Atlassian Documentation - https://confluence.atlassian.com/

Anyone knows a way to do because wanted to avoid any initial guidance to avoid annoying actions of new user?

Thanks in advance

Sutha

[Shawn Doyle - ReleaseTEAM · Accepted solution]

I do not believe it is possible for Cloud.  Many have requested it.  

[Sutha]

Thanks @Shawn Doyle - ReleaseTEAM . I opened a ticket with Atlassian support and let's see what they say ;-).

[Sutha]

I received an answer from Atlassian Support that for the moment there is no option available at console level to deactivate that option and a feature request is already submitted:

[CONFCLOUD-72159] Ability to disable onboarding for new users in Confluence - Create and track feature requests for Atlassian products. - https://jira.atlassian.com/

That's said, the support engineer proposed me that they could disable it on site level using their internal process.

This change would affect any migrated and new users.

I confirmed to do because that setting is disabled on all Atlassian products hosted internally.

Confirm that the welcome screen is gone and landing to the home page straightforward.

I hope that would work for Jira but not the case.

That's said, I am already happy this could be done by contacting Atlassian Support.