After clicking the Reset Password link in email from Confluence and entering a new password in the Reset Password page, I receive the error;

"The following error(s) occurred:

User with username 'Jeff' does not exist."

1 answer

This widget could not be displayed.
Paul Greig Atlassian Team Jul 15, 2014

Hi Jeff,

Assuming this is from your Confluence Cloud installation, my suggestion would be to try using either 'jeff' or possible the email address of your account (as this may be your username).

If you are still having issues, let us know on support.atlassian.comand we can jump on and have a look :)

Cheers,

Paul

Paul,

Thanks for the reply. Yes, this is from Confluence Cloud installation. Username is actually 'jeff carpenter' which I believe is causing the problem (space in user name). The update password page only prompts for "new password" and "new password confirmation" so no way to specify email address. Any help would be appreciated. Alternatively, is there a way for me to change my username in Confluence?

Cheers,

jeff.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

237 views 2 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you