Request for Assistance: Jira Free Version Suspension.

[Finaleap_Admin]

Dear Jira Support Team,

I hope this message finds you well. I am writing to seek your assistance regarding an issue we are experiencing with our Jira free version account, which has recently been suspended.

Details:

• Account Email: jira@finaleap.com
• Project Name: Finaleap_Web_Project(SCRUM), Finaleap_Mobile_APP_Project (FMAP)
• Date of Suspension: 20-12-2024
• Issue Description: We received a notification about the suspension without prior warning and are unable to access our projects.

We rely heavily on Jira for our project management, and this suspension is impacting our workflow significantly. If you could provide guidance on how to resolve this issue or any steps, we need to take to restore access, I would greatly appreciate it.

Thank you for your support!

Best regards,

Prasad Galande

QA Lead
Finaleap Private Limited.
Mobile:-9552945656.

[Dan Breyen]

Hi @Finaleap_Admin welcome to the community.  Thanks for joining.  For your account issues, I would suggest contacting Atlassian Support and use the 'Billing, payments, and pricing' option. They're more suited for answering your billing questions.

We're mainly users who are helping other users with their questions here.  

Hope that helps.