Remove redundant labels in Confluence Cloud

[Daniela Pbrand]

I have a list of redundant labels in my Confluence Cloud instance, and I have removed the labels I want to eliminate from all the pages they were on. If I display all the labels on the site (through https://<my-host-name>.atlassian.net/wiki/labels/listlabels-alphaview.action)

I still see some of the labels I have removed. When I click on the link to display pages with that label, there are none. There are no pages with these labels, but they are still there. When I create a new page and want to add a label, the labels are still suggested to the user while they should be gone. 

I downloaded the label organizer for Confluence and got rid of some, but not all of them.

How do we entirely get rid of these labels?  

[Kristian Klima · Accepted solution]

Any chance there's a residual label on an attachment?

https://support.atlassian.com/confluence-cloud/docs/use-labels-to-organize-your-content/

(On a side note, I used a specific search app in a somewhat similar scenario in the past and it would return false positives hours after I actually effected changes. It rectified itself eventually)

[Daniela Pbrand]

Thanks so much @Kristian Klima . I will check the attachments and rerun the label's report tomorrow. 

[Stavros_Rougas_EasyApps]

@Daniela Pbrand did @Kristian Klima suggestion solve your issue?

I would like to know as this is a use case we want to ensure is solved by our apps which have a delete labels feature (Label Manager by Easy Apps, also a feature in Space Content Manager).

[Daniela Pbrand]

Hi Stavros!

The issue did not rectify itself in my case. It turned out that Label Manager had deleted all labels in active content but not in deleted pages, which maybe isn't part of the feature set anyway. In any case, anyone struggling with this can use an app like Label Manager to remove all labels in the space. If you still see labels in the report mentioned above, then purge all deleted pages that might have the label(s) on them. Check the archives. If labels still show up, contact Atlassian support.  

[Stavros_Rougas_EasyApps]

Thank you for the detailed explanation @Daniela Pbrand.