Remove a "discovered" product

[Jeanne Howe]

We had Confluence show up under "Discovered" products. The user that created the product has no idea how they did it, and therefor has no idea how to remove it. How do we remove this product?

[Angélica Luz · Accepted solution]

Hello @Jeanne Howe,

Thank you for reaching out to Atlassian Community!

The Discovered products is a new feature where administrators can view cloud sites that their managed users have an account. 

• Review discovered products

Products appear in this list when:

• Your managed account signs up for Confluence or a Jira product.
• Your managed account signed up for Confluence or a Jira product before you verified your domain and claimed their account.

I found the Confluence site Vidhya created and it’s already deactivated and soon it will be deleted. When it happens, it will no longer show on the list.

Kind regards,
Angélica

[Jeanne Howe]

Angélica,

Thank you for the information. Can I suggest that the Discovered Products page include a Status of the product. This will inform the Admins as to the state of the product and whether or not additional action needs to be taken.

Jeanne

[Angélica Luz]

Hello Jeanne,

Thank you for the suggestion. I created a feature request ticket for that:

• Show the status of the sites on Discovered products

Also, while searching for the features, I found a bug that affects the Discovered products that may affect your site too. The current status of the site is Deactivated, but it might not be removed from the list after is Deleted due to the bug:

• Viewing Discovered Products shows deleted sites

[Jeanne Howe]

Thank you Angélica,

I have voted for both issues.

Jeanne

[lisa_jackson]

Hi @Angélica Luz 

How can I delete discovered products that were created by users who have now left the company?

[Daniel Holmes]

What I have had to do is find that user in my list of managed users and update their email to one I have access to and then I can recover the password on that account via that email (the new login email ID of that cloud account user) and I have the needed permissions.   If you export discovered products as CSV it shows the user that created it.  99% of the time they would still have org admin permissions