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JIRA and Conflence were working together but it stopped after tweaking the server setting.
Not sure how to fix.. The error message is;
Test basic connection : Failedorg.apache.http.conn.ConnectTimeoutException: Connect to xxxxxxxx:8080 [/xxxxxxx] failed: connect timed out
Test user rename is configured and tracked : Not performed
Test get user's memberships : Not performed
Test retrieve group : Not performed
Test get group members : Not performed
Test user can authenticate : Not performed
Hi Shannon
Thank you for your reply. we use AWS and we change the setting in IP area... I need to get more info from our server admin but I have captured the support log in zip if you can have a look at it for me.
Please let me know how I can forward the zip file over to you?
Hi Kenny,
We only support AWS on Data Center using Quickstart or Cloud Formation Template:
Confluence Data Center AWS Quickstart
Is this what you have used, and you haven't customized it? I suspect you might be using Server instead of Data Center without the quick start template. I can try to help you with this despite not being supported and see if we can get you working again.
I've created a support ticket which you should have received in your email. You can send the Support Zip there.
Thank you!
Kind Regards,
Shannon
Hi Kenny,
I wrote you in the support case I created for you, but when your instance connects to Remote Directory, it's using a 52.* IP and not the 54.* one that you mentioned.
Do you know what the IP might be? Please feel free to follow-up in the support ticket so we can keep our troubleshooting here and ultimately post the answer here.
Kind Regards,
Shannon
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