Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Reinstallation of self-hosted confluence docker



I need help to restore my original Confluence installation. I usually use a self-hosted dockerized version of confluence. But recently the usage of the resources of the server was huge due some undesired processes on /tm/.solr/solrd.

Exactly the same problem describeb in this post:

This problem it seems caused by a vulnerabulity in you software, as descirben in this post:

I decide to stop and remove the container of confluence to stop this processes. Then I tried to tun the confluence docker container of the version 7.4.11 (a fixed version) but my license it si not compatible with this version.

Then I tried to rerun the confluence containter with the version comaptible with my license but I get this screen when I try to open the url of my installation.

Captura de pantalla 2021-12-12 165608.png

I guess that I need upgrade my license to access a versions of confluence without security problems.

Plaease I need help to solve this as soon as possible becuase part of my company is paralyzed.


Kind Regards

1 answer

0 votes
Daniel Eads Atlassian Team Dec 13, 2021

Hi @Chloroplast games , welcome to the Community!

Checking your account, I see a valid starter license (10 user) that's still within support maintenance. You may simply need to retrieve the current license key from if this is the instance you're working on. When the licenses are renewed, a new key is generated that needs to be applied in the product, but sometimes this gets missed and you wind up with an instance in active support that has an old license key.

If you do see a license at that's still listed as current (expiring in 2022 for example), you can copy this license and apply it into Confluence:

  1. Go to  > General Configuration > License Details
  2. Enter your new license in the License field.
  3. Choose Save.

Then upgrading Confluence to a fixed version for the vulnerability will no longer give you a license error.

Please let me know if that helps or if I can provide additional assistance.

Daniel Eads | Atlassian Support

Hello Daniel,

You are so fast resolving problems. I did this and works i can update Confluence but now I have a problem restoring the backup of the old Confluence version. I have to do some tests still.

Thank you

Daniel, all solved!

Thank you

Like Daniel Eads likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

🏠 Say hello to the new Confluence Home!

Hi Atlassian Community, My name is DJ Chung, and I’m a Product Manager on the Confluence Cloud team. Today, I’m excited to share a new and improved version of Home. The new Home helps you ...

4,110 views 10 47
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you