You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I have lost the admin password for my Confluence site (server v7.3.1) and am following the instructions here: Restore Passwords To Recover Admin User Rights | Confluence Data Center and Server 7.3 | Atlassian Documentation
After completing the changes and restarting the service, I enter Username=recovery_admin and Password=<the password I created>, however the screen simply refreshes and the URL changes to this: http://localhost:8090/login.action?os_destination=%2Findex.action&permissionViolation=true
I tried it with a couple of different simple passwords to ensure there wasn't something wrong with the password, but still no luck. No message, no nothing to indicate what the problem is.
Strangely, when I enter Username=recovery-admin (i.e. with a hyphen), I at least get a message indicating that the username and/or password are incorrect.
Any ideas? I'm stumped.
Thanks for your response. I stopped the service, then updated the Java Options placing this text... "-Datlassian.recovery.password=ABCD1234" at the end (see screenshot). I clicked Apply, and then OK, and then restarted the service.
Next, I launched the application on localhost and entered the new credentials. It spins for a few seconds, and then the screen simply refreshes, no error message. When I try a second time, same thing.
When I try a random account, an error message is provided, "Sorry, your username and/or password are incorrect. Please try again."
Any help or suggestions are welcomed. I am considering trying the database method next.
Hi @Catherine Tarrant ,
in my opinion you need to check options at registry level (https://confluence.atlassian.com/kb/setting-properties-and-options-on-startup-for-atlassian-applications-833944787.html)