Recovering Diagramly to Draw.io?

[Alexander Ray]

We had a bunch of pages of diagrams/flowcharts made with diagramly, but the plugin seems to have "disappeared", and with it our documentation.  It looks like that plugin has been superseded by draw.io, and I'd be fine with buying that, but the fact that our documentation has "disappeared" from our server just in time for audit season is a bit unnerving.

Is there a way to get back those diagrams after we purchase draw.io? 

[Rodrigo Girardi Adami · Accepted solution]

Hi Alexander,

I'll set this question as resolved since it's necessary to get in touch with the support@draw.io for this specific case and the next steps.

Cheers,

Rodrigo

[David Benson _draw_io_]

Alexander did get in touch. The problem was that the plugin had been uninstalled, the resolution was to reinstall it.

[Alexander Ray]

Alright, I sent off a support email. Thanks!

[David Benson _draw_io_]

Re-installation will bring them back. Please email support@draw.io and we'll explain the details of what you need to do.

[Alexander Ray]

It simply doesn't show up... It's possible someone removed it, but no one's taking ownership of that. Do you know if I can move those diagrams to draw.io plugin? Currently it just says "Unknown macro: 'diagram.ly'"...

[David Benson _draw_io_]

The plugin has no mechanism to remove diagrams, it's more likely the plugin has either been uninstalled or there's been an error starting it. What does the plugin admin page say?