although there have been many updates our clients production wiki over the weekend Recently Updated on the dashboards doesnt show any updates after Sept 16. I have looked at the plugins and they seem to be ok. They are using Confluence 3.5.1. additionally new pages are not showing in search.
Could i get some help to troubleshoot this issue or can i be directed to any support issues already created for this issue?
There is a fair amount as this is the clients main instance of Confluence. We are checking to see if Confluence is running out of memory or disk space as this will also have to be resoled in order to fix the indexing issue.
I have also added the com.atlassian.confluence.search.lucene package to logging and set it to DEBUG. I am waiting to hear from one of my team members to restart Confluence so the looging of the package will take affect as I do not have that kind of access to the server.
It sounds like you have access to the admin console. If you're have "Atlassian Support Tools" (depends on your version - you might need to install the support tools plugin), you can run Hercules to scan your logs (log scanner). He might identify that knowledge base article I linked above (or a similar one). It's worth a shot!
I do have access to the admin console as I am a confluence-Administrator with site-wide permissions. Thanks I will try instalingl the support tools plugin if it isnt already as we just recently upgraded to Confluence 3.5.11 and run the scan.
according to System Information in Confluence admin there is only 37% of the heap memory remaing. Once we have resolved the issue with the heap memory will we still need to recreated the index?
These are the results:
Hercules didn't find any known problems in the following log file:
Do I need to wait until Confluence has been restarted?
At this point David's original comment is correct. You'll want to re-index from scratch.
This is definitely a known issue, so I'm a bit surprised there isn't an Out Of Memory error. It might be in an old log. If you get with your administrator, make sure s/he looks through all the old logs for the text 'OutOfMemory'. We've seen this issue a lot and it's usually this cause.
Thanks for all your help. My team member is resolving the memory issue right now and we are planning on recreating the indexes at 8pm when there are no users logged into the system.
This likely points to a problem with the Content Indexing.
Confluence Admin | Administration | Content Indexing
Check the Queue Contents tab for problems with the indexing queue and maybe even rebuild the search index.
Note: A full rebuild can take a long time depending on the size of your Confluence instance.
It shouldn't drastically change things. If this doesn't fix your problem, then next step is to remove the index and rebuild it from scratch. This will mean until the index is rebuilt, you will have no search index, so functionality that depends on it (e.g. recently updated, the search and certain parts of the editor) will be affected.
rebuilding seemed to fix the issue with recently updated and the site search but today it is not updating again. I notice that even though I have rebuilt the search index twice now I still see:
Queue is currently idle
Queue Last Processed
StartedSep 16, 2011 16:33
Time taken 48ms
Tasks processed 3
Index recreated NO
Index optimised NO
What would have caused the the queue to go idle and does this mean I need to remove the index and rebiuld it from scracth?
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