Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Reactive subscription under Free plan

Dhrubajyoti Chakraborty
Dhrubajyoti Chakraborty
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 11, 2023

Hi Team,

My site's subscription to JIRA and confluence was cancelled. The mail suggested me to update my billing details and change my plan to FREE under manage subscription. I don't find this option in my dashboard and the subscription still shows to be deactivated. My payment details are added and currently the number of users I have is below 9 thus I wanted to reactivate the product access under the FREE plan. 

It would be really helpful if the team can assist us with it? Thanks.
 
Answer
Watch
Like Be the first to like this
271 views

1 answer

0 votes
Dan Breyen
Dan Breyen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
September 11, 2023

Hi @Dhrubajyoti Chakraborty welcome to the community.  I would suggest opening a ticket with support (support.atlassian.com/contact) and choose the option regarding 'Billing, Payments, and Pricing'.  They should be able to assist you.

Reply

Suggest an answer

Log in or Sign up to answer
Confluence
Confluence
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD Trial
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events