Search bar doesn't show the result that exists

[alexxkey]

Hello community!

I have a question about the search in Confluence. In my case it does not work as it should and as I expect.

I noticed that when I want quickly access one of my pages through the search bar, the search result doesn't show me the pages I'm looking for.

For example, I have a page called "Impact analysis process", I can access it directly. But when I type "impact analysis process" in the search bar, I can't see it in search results.

The same behaviour I observe for many other pages. 

Could someone tell me how can I fix it?

[Kristian Klima · Accepted solution]

Hi @alexxkey 

Since you're on a Free plan this may not work for you... 

The behavior that you describe indicates a broken index. It does happen once in a while. Unfortunately, as far as I know, only Atlassian can re-index your site on Cloud.

I would still try to visit https://support.atlassian.com/contact/#/ and, after filling in some essentials, a Chat option should appear.

I'd argue that re-indexing is required and it's not a self-service option.

When I had the same issue, Atlassian Support was able to sort it out in about 3 minutes. 

[alexxkey]

Hi @Kristian Klima 

Thanks for the details! now I see that's true. Will try to solve this issue with the support team.

[Ines C]

Hi alexxkey,

Watching this for further updates. Thanks for raising it.

I noticed something changed in the search on my Confluence instance last week. I cannot pinpoint exactly what it is, but it seems that results are not as good as they used to be, especially when searching with more than one keyword. I thought it was just my imagination, but something is different.

[Humashankar VJ]

Hi @alexxkey 

One common reason for search not working as expected is indexing problems. Kindly try rebuilding the index.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

[alexxkey]

Hi @Humashankar VJ 

Thanks for the reply. Could you please advice on how to rebuild the index?

[Kristian Klima]

@Humashankar VJ Re-indexing is not a self-service option on Cloud. Only Atlassian support can re-index the site.

(the only option is selecting Indexing language).