Real-life examples of beautiful technical documentation using Confluence

[Todd]

This blog post was written several years ago: https://www.atlassian.com/blog/add-ons/5-real-life-examples-beautiful-technical-documentation

We use Atlassian enterprise (Confluence, Jira, Trello) extensively throughout my company. I am working on a massive initiative to consolidate and demystify our internal-facing documentation. Do any more recent examples exist of user-facing knowledge bases or technical documentation using Confluence? A few of those links are now either dead or pointing to sites that are no longer using Confluence.

I would love to stick to Confluence if possible but need some more inspiring sites to reference, where companies have gotten documentation right using Confluence. 

[Brant Schroeder · Accepted solution]

@Todd Welcome to the Atlassian community

Confluence is a great tool for technical documentation.  I think examples are helpful but what you really need to do is develop some standards of how you will organize your content, how it should be built out (Templates) and a process for creating and approving content.   

Here is an articles KB about technical documentation. https://confluence.atlassian.com/doc/develop-technical-documentation-in-confluence-226166494.html 

I wrote an article about knowledge bases that is very applicable to this.  I have done similar steps when setting up documentation.  https://community.atlassian.com/t5/Confluence-articles/How-to-Use-Confluence-as-a-Knowledge-Base/ba-p/2129974 

[Todd]

Thanks, Brant! This is very helpful, and I agree that there's a lot of fundamental work that needs to happen before the "chrome." My motivation for asking for real-world examples is to show people internally what's possible, to get them bought in on using Confluence for this reason. Some people might've had bad experiences with Confluence as a knowledge base because of poor digital hygiene, and that bias has to be overcome. It's easier to battle that by showing the end state that's possible. That all said, I will certainly study the helpful links you shared. 

[Brant Schroeder]

@Todd makes sense.  You might take a look at Teams 22 content.  There might be some digital content that you could share.  They have a bit of on-demand content that you can still watch.  https://events.atlassian.com/team22/on-demand-library  

[Gurpreet L]

I want to recommend Bahmni (open source Hospital Management system) whose documentation on Confluence has been around for about 10+ years, and is really well organised: https://bahmni.atlassian.net/wiki/spaces/BAH/overview

(Disclaimer: I used to be associated full time with this project, and therefore am biased towards it. But many community members have appreciated the documentation of the product, and hence I believe it to be true).