Re Generate QR Code for two-step verification?

ialexand July 4, 2018

I have set up two-step verification, using Google Authenticator on my phone, and I would now like to additional use the Google Authenticator plug-ins and extensions for my browsers. 

Does anyone know how I can either regenerate the QR code or get the "secret key" (which is what all the plugins ask me for)?

 

FYI: the ability to disable two-step authentication is not available to me, so I cannot simply disable then re-enable.

3 answers

2 votes
carolyn@patsnap.com
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October 19, 2018

Did you get a solution this problem - I'm having the same issue. 

ialexand October 19, 2018

Hi

Yes, I did get a response. 

Apparently, this feature isn't supported or available by Atlassian and the only way to regenerate a new QR code is to disable 2FA and then re-enable it, which my organisation will not do.

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Kelly Dowe
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January 19, 2021

I can confirm you can get a new QR code if you disable and re-enable two factor authentication.

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Rachel Benoit
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April 12, 2024

This is completely unworkable if, like me, you lost the device with the authenticator app on it. How can I set up authentication again?

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Edward Hill
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September 27, 2021

If you are able to log in to an account on Google Authenticator app on a phone, you have the option to 'export accounts' to another device via the '...' menu. This will generate a QR code

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