RESOLVED base url not working for confluence but localhost works

[Mursel Beqa]

Hi, 

We had to move our confluence install to the new server, but having issues when trying to access confluence using base url. 

Confluence Service is running. When browsing http://localhost:8090 on the local server, I can access and all seems to be updated fine. Also appears to be working fine if use http://'Servername':8090/confluence/ but not with base url.

Nothing in the logfile to support this, 

[Fabio Racobaldo _Herzum_]

Hi @Mursel Beqa ,

please verify if you configured correctly application context (/confluence) and verify that port 8090 is opened to external.

Try to access confluence through http://SERVER_NAME:8090 or http://SERVER_IP:8090

Fabio

[Mursel Beqa]

hi Fabio, thank you for getting back to me. 

I believe the config is done correctly, please see the screenshot for reference. 

Work fine when trying to access it http://SERVER_NAME:8090 but not when using the base url 

Thanks 

[Fabio Racobaldo _Herzum_]

Based on the configuration file you should access tool with  http://SERVER_NAME:8090/confluence (that should be the base url). Isn't it?

[Mursel Beqa]

No, our base url is set to http://Company.Name.co.uk/confluence/#all-updates

[Mursel Beqa]

This is the message we get when we open confluence using http://SERVER_NAME:8090/confluence 

[Fabio Racobaldo _Herzum_]

the base url should be set to http://mysite.com/confluence 

[Mursel Beqa]

yes, that's what we have set but its not working. 

We are having the same issues with Jira as well. where it can be accessed using the server name but not with the base url. 

[Mursel Beqa]

This is was working fine on the old server, but since we've migrated to the new server we having issues with access. 

We copied all the files and set up from the old server

[Fabio Racobaldo _Herzum_]

@Mursel Beqa , it is not an application issue but you need to perform a check at reverse proxy/network side.

[Mursel Beqa]

hi Fabio, thank you for your help. 

We've looked at our network and everything appears to be set as expected. Not really sure what else we can do, but i would really appreciate it if you can advice any further solutions