RESOLVED base url not working for confluence but localhost works

Mursel Beqa September 21, 2023

Hi, 

 

We had to move our confluence install to the new server, but having issues when trying to access confluence using base url. 

Confluence Service is running. When browsing http://localhost:8090 on the local server, I can access and all seems to be updated fine. Also appears to be working fine if use http://'Servername':8090/confluence/ but not with base url.

 

Nothing in the logfile to support this, 
nP2VCJf6bo.png

1 answer

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Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 22, 2023

Hi @Mursel Beqa ,

please verify if you configured correctly application context (/confluence) and verify that port 8090 is opened to external.

Try to access confluence through http://SERVER_NAME:8090 or http://SERVER_IP:8090

Fabio

Mursel Beqa September 22, 2023

hi Fabio, thank you for getting back to me. 

I believe the config is done correctly, please see the screenshot for reference. iisaYLbCMp.png

Work fine when trying to access it http://SERVER_NAME:8090 but not when using the base url 

 

Thanks 

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 22, 2023

Based on the configuration file you should access tool with  http://SERVER_NAME:8090/confluence (that should be the base url). Isn't it?

Mursel Beqa September 22, 2023
Mursel Beqa September 22, 2023

This is the message we get when we open confluence using http://SERVER_NAME:8090/confluence image2017-3-23+14_39_14.png

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 22, 2023

the base url should be set to http://mysite.com/confluence 

Mursel Beqa September 22, 2023

yes, that's what we have set but its not working. 

We are having the same issues with Jira as well. where it can be accessed using the server name but not with the base url. 

Mursel Beqa September 22, 2023

This is was working fine on the old server, but since we've migrated to the new server we having issues with access. 

 

We copied all the files and set up from the old server

Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 22, 2023

@Mursel Beqa , it is not an application issue but you need to perform a check at reverse proxy/network side.

Mursel Beqa September 25, 2023

hi Fabio, thank you for your help. 

We've looked at our network and everything appears to be set as expected. Not really sure what else we can do, but i would really appreciate it if you can advice any further solutions

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