It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

RDS/Citrix - Companion App - Office Documents

hi all,

we run Confluence 6.15.7, have deactivated usage of companion app because it's not working in citrix environments and have instead activated Edit in Office function.

We understand Atlassian's statement (https://confluence.atlassian.com/doc/administering-the-atlassian-companion-app-958456281.html) that Edit in Office is only temporarily available and will disappear with release 7 ... right?

What is the mid-/longterm strategy for customers running citrix/RDS? Will Atlassian make the companion app Citrix compatible, if yes, with which release? 

thanks for feedback, Roland

 

1 answer

0 votes

Hello Turo,

Thank you for contacting us. Your understanding is correct, this workaround is only available until you upgrade to Confluence 7.0.X.

We have two bugs below that Citrix users tend to run into:

  • CONFSERVER-56302 Atlassian Companion app does not work with session-based virtual desktops or virtual app streaming
  • CONFCLOUD-56557 Edit the document using Atlassian Companion is not working on terminal server with multiple desktop session

Please feel free to click This affects my team on the one that applies to you.

As far as if there is a longterm strategy for Citrix/RDS users, I would recommend using this thread as an opportunity to speak up about it:

You can send an email to Maksia at mappleton@atlassian.com and from there, you'll be able to arrange a session and talk about your requirements for the Companion app.

I hope that helps! Do let me know if you have any questions about this.

Regards,

Shannon

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What project did you transition or start on Confluence with the shift to remote work?

It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...

109 views 3 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you