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Questions around migrating Confluence & Jira Software server edition to Cloud

Sutha March 22, 2024

Hello Community,

I am asked to migrate Confluence and Jira Software server edition which reached EOL to Cloud in very short period of time to address the licensing topic.

I am new to Atlassian products.

After doing the initial migration assessment within a very short period of time, the best option to migrate both at the same time to Cloud as it's to address the licensing issue and avoid confusion with access for users because do not have enough time to follow the best migration approach.

I know, given the short time frame, the user experience is going to suffer!

After reviewing many documents available in the Atlassian Support, I have some questions around using the migration assistant and grateful if any of you could help me with.

From what I read, the Confluence migration assistant does not support the version we have which would means to go through an intermediate supported server version to move to Cloud.

Update or install the Confluence Cloud Migration Assistant | Atlassian Support -

Likely the Jira migration assistant supports the version we run.

Update or install the Jira Cloud Migration Assistant | Atlassian Support -

Hope above information helps to answer by questions surrounded the migration for which I could not find from my readings!

Q1) Regarding Confluence, given the fact the product is no longer under any support. The current version has to be upgraded to a supported version which does not cause impacts or changes to our product setup as well as user experience. Any advice which version we could choose knowing our current major version is 5?

Q2) Does one of migration assistant support the migration of Confluence and Jira Software at the same time or what is the best approach to do them?

Q3) Given the fact that we will be using SSO for Cloud and inactive users in both systems are not available in our identity provider, how those users’ contents will be affected during the migration?

Q4) Can the migration test run during the business hours?

Q5) Do you know if the Cloud plan can be downgraded?


Please share any advises from your experience of migrating from unsupported version of product which could greatly help me.

Thanks in advance


1 answer

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Answer accepted
Sebastian Krzewiński
Community Leader
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March 22, 2024

Hi @Sutha 


Answers below:

1. Based on fact that Confluence Cloud Migration Assistant is available from Confluence 6.15.x you need to upgrade your Confluence to that version to be able to use CMA. I'm not sure that you will be able to make upgrade on server license (you need to check that) so solution that I see is that you can use trial dc version and use it for migration

2. Migration assistant is installed like add-on so you will be able to prepare migration per application. Technically you will have to separate migration to do. 

3. You can mark those users as a Former users. Users will be not migrated then.

4. Yes, you can choose if your migration is for test purposes or it is production migration. I didn't notice any higher load on server apps

5. Yes, it can be downgraded.




Sutha March 22, 2024

Hello @Sebastian Krzewiński

Thank you for addressing all my questions. Appreciate much your time.


Concerning the migration of Confluence to a supported version of CMA, the following article seems to cover:

Migrate to Cloud with an expired Server license | Atlassian Support -

Kind regards

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