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Problems with Confluence on Server 2012 R2

Timo Glaser
Timo Glaser
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March 4, 2014

We tried installing Confluence on a Windows Server 2012 R2. The setup process completed without any errors. However, the "Atlassian Confluence" services does not start. In the error log, it shows event id 7024 - "incorrect function". How can we fix that?

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Timo Glaser
Timo Glaser
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March 5, 2014

We solved the problem ourselves. Your current installer (5.5) does not properly install Java JDK so that it had to be installed manually. Thanks a lot for your support.

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jing_hwa_cheok
jing_hwa_cheok
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 5, 2014

Thanks for your feedback. We will look into this matter.


Just a reminder, Confluence 5.5 has not been officially release yet. I believe you have installed the Early Access Program version of the Confluence https://www.atlassian.com/software/confluence/download-eapwhich is not recomended for production usage.

I would advise you to use the stable version of Confluence like 5.4.3 which has been officially tested and released if you plan to use it for production.

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jing_hwa_cheok
jing_hwa_cheok
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2014

Hi Timo,


Do you mind to provide us the stacktrace from <confluence-home>/logs/atlassian-confluence.log and <confluence-install>/logs/catalina.out?

That will give us more information regarding this error.

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