Problems to connect Slack with Confluence (Cloud)

[Lino Liebmann]

I have the problem not to be able to connect Slack with Confluence (Cloud). After clicking on "Log in" and after that on "Connect account" in the appearing browser Window, I receive an error notice shown by URL: https://confluence-chats-integr.services.atlassian.com/api/slack/users/login?source=confluence-link-confluence-account&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiI1ZTQyOTQ2YTRkMmEwMDBjOTExMzdkYjkiLCJpc3MiOiJiMjMxMmE5OS02YzNiLTNlY2MtYmJkMS1iNDMzNThmOWM2ODEiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNjAzOTc3MzQ0LCJpYXQiOjE2MDM5NzY0NDR9.2lnubKxLLwqubiFECuNsNM-SQ0GlkogbOawgFgHuEKI&chatToken=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJUOVBGS0JEQ0giLCJpYXQiOjE2MDM5NjY3MjQsImV4cCI6MTYwMzk3NzUyNCwiYXVkIjpb...

{"error":{"message":"Invalid or missing CSRF token","code":"INVALID_CSRF"}}

The connection with Jira did not produce any issues.

With kind regards

Lino

[David Michelson]

Hi Lino,

What browser are you using? Is cross-site tracking enabled?

Safari, Chrome, and Firefox all have abilities to disable "cross-site tracking." We need to cross-site tracking to be enabled in order to use the cookies that support this login process. Safari disables cross-site tracking by default; Chrome and Firefox do not, but one can disable them in the settings. For this Confluence login process to work, you'll want to make sure cross-site tracking is enabled.

More on the setting for 

• Safari: https://support.apple.com/guide/safari/prevent-cross-site-tracking-sfri40732/mac
• Chrome: https://support.google.com/chrome/answer/2790761?co=GENIE.Platform%3DDesktop&hl=en
• Firefox: https://support.mozilla.org/en-US/kb/disable-third-party-cookies