Problems linking to an anchor on the same page

[Geoffrey Marnell]

I have created an anchor on a page (named countries) but when I add a link on the same page to that anchor (by entering #countries in the Search or paste  a link field) no link is created. The link text appears blue (as expected) but clicking it does nothing. Any ideas?

I also noticed that the anchor name did not appear as a selectable option when I went to add the link. Nor did it appear in the Search or paste a link field after I copied the anchor.

(I am using  version1000.0.0-759d083e110f)

[Barbara Szczesniak]

@Geoffrey Marnell Welcome to the community.

Just to clarify, have you published the page after creating the anchor and the link to the anchor?

If you just close the page to return to View mode, your latest changes are not included in the page displayed. But, you say that you see the blue text of the link, so that is probably not the answer.

Another option may be that the anchor name in the link does not exactly match the name in the Anchor macro. Maybe there is a space or difference in case? I generally open the Anchor macro and copy the name, which I then paste after the # in the Search or paste link field.

[Geoffrey Marnell]

Thanks Barbara. I tried the copy-and-paste method (a number of times) and nothing would get pasted. Yes, the link looks like it's there, but nothing happens when I click on it. A sweet mystery!

[Shawn Doyle - ReleaseTEAM]

Hi @Geoffrey Marnell 

I also have seen inconsistencies with anchors on the Cloud version.  It usually works or at least gets you close to the anchor.  I've also seen anchors not being listed in the list of recently used links.

You could submit a support ticket and I'd be glad to upvote it.

[Geoffrey Marnell]

Thanks Shawn. I'll follow up.