Problem with secure access to confluence (and jira) through "portal-feature" of security appliances like Fortigate or Checkpoint


we are evaluating Confluence and Jira as new tools for our software-devlopement. We solved nearly all problems, as long as the users are in our internal network. We want to use a secure 2-factor authentication for external access to this services for external developers. We tried to use the "Portal" feature from a Fortigate-Appliance (which is in fact some kind of reverse proxy), but ran into a lot of troubles. Basically it's working, but some features don't. E.g. in Confluence the Rich Text Editor isn't working (nothing is happening if we try to switch to this edit mode). Another problem exists in Jira with the "Create issue" button in the upper right corner (it's resetting the URL).

I think it's somehow related with ajax-reloads used for this functions. When using the "Portal" function of the Fortigate-Appliance, it creates a kind of Forwarding-URL like (jira.domain.loc is the internal address of jira, same with confluence.domain.loc)

With Jira it's possible to see the problem within the URL. The URL in the address bar of the browser is rewritten to something like As you can see, the entire proxy part is missing.

We also tried a similar feature implemeneted into a Checkpoint-Appliance and it has the same issues.

Any help or experiences with this matter would be very appreciated.

Thanks in advance!


1 answer

This widget could not be displayed.

Hi Manual,

unfortunately this won't work - check

If you really need your Fortinet or Checkpoint to protect JIRA/Confluence, the only option I could think of is fronting JIRA and Confluence with Apache and the extensivly usage of mod_rewrite.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

462 views 6 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you