Problem with Support Atlassian

[Nataliia Pavlenko]

Hi,

I have problem with atlassian support, when I create ticket I see this. 

[Jessica]

Hi @Nataliia Pavlenko 

Thanks for reporting this issue to us.

I'm seeing two accounts created for your user in our portal, which I believe could be the issue not allowing you to see the tickets created there.

I'll check internally to see if we can fix this and if this is indeed the cause of this issue, but in the meantime, are you able to see the messages from the latest ticket you created in your email box?

It seems our colleague already sent a message for you there. 
Please let us know if you are receiving the messages and if you are able to reply to the emails, in case you need anything else.

Regards,
Jessica

[Trudy Claspill]

Hello @Nataliia Pavlenko 

Are you raising a ticket with Atlassian Support through this site?

https://support.atlassian.com

Or are you raising a ticket through a Jira instance that is owned by an Atlassian customer, accessing a site with a URL like this?

https://some-name.atlassian.net

If the URL includes atlassian.net then it is likely a Cloud instance/deployment rather than a Server instance/deployment.

The remainder of my response is relevant only if you are accessing a Jira support site owned by an Atlassian customer, rather than accessing Atlassian's own support site.

Do you see a Help button in the upper right corner near your avatar? If you click on that you should see an option like About Jira. If you click on that it should show some version information about the Jira product. If you share that with us, that will help us determine if you are using a Cloud product or self-hosted product.

A user may be granted access to Create an issue while not being granted access to "browse" the project and see issues. Resolving such a permissions issue will require you to contact your the administrators within the company that manages the Jira product you are accessing.

[Nataliia Pavlenko]

Hi,

I use https://support.atlassian.com/
I don't have any Help button in the upper right corner near your avatar

[Trudy Claspill]

Did you get an email acknowledging that they rectyour request and containing the ticket ID, and a link to View the request?

Did you make note of the ticket ID, which also would've been shown in the message on the screen that told you the ticket was created?

The ticket ID also should've been shown in the URL when you clicked on the link to give the ticket.

Have you tried accessing the ticket since the initial error message? If not, do please try again and let us know if you are still getting an error

[Nataliia Pavlenko]

Yes and yes, I have email that ticket was created and I have link to this ticket, but when I open I see images "Unable to display request"

[Jack Brickey]

@Nataliia Pavlenkostay tuned. I expect someone will reach out here soon.

[Jack Brickey]

Hi @Nataliia Pavlenko , at what point in the process do you receive this screen? I am not seeing it. 

[Jack Brickey]

I see you are on server? Please note that Server support ended in February of 2024. Not sure that is the issue here though.

[Nataliia Pavlenko]

After create ticket, I see that I created and click to link to ticket, after this I see this screen

[Jack Brickey]

So a ticket is created but you cannot access? Interesting. Can you clarify. If you are using Server, Data center, or Cloud?

[Nataliia Pavlenko]

I don't know, it's work when I tried write to atlassian support

[Jack Brickey]

I have reached out to others for investigation