Problem retrieving attachments from Confluence backup

Hi,

I'm using Confluence version 2.2.1 and had taken a backup of a site(XML format) with attachments. When I tried to restore the site, found that the attachments were missing.

I could see the attachment listed in the Attachments page but when I click on the attachment, it gives me the error below

"""The page you were trying to reach does not exist. You may want to try a search, or browse the site to find the page you were looking for."""

I'm able to see the record entry in "attachments" table with proper data but not able to find the file in confluence- home/attachments directory.

I'm sure it was working before , but now not sure how it turned out this strange. I'm really having bad time to fix this out.

Please help.

Thanks,

Preetha

1 answer

This widget could not be displayed.

Hi Preetha,

Not sure what went wrong, but I'd suggest you to check if the attachments exist in the backup file. Inside the zip file, look for the "attachments" folder, and inside it, the attachments are stored in this path pattern - "<space_id>/<page_id>/<attachments_id>/<attachments_version>". (easy way to check this IDs are by querying database)

Also, just check if the size of this attachments folder is relatively comparable with the attachments folder from the instance you generated the backup (in case the attachments were not fully included).

P/s: Confluence 2.2.1 is an old, unsupported version; you might want consider upgrading.

-Hanis-

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

399 views 4 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you