Problem importing a space

[Helen Griffith]

Hello,

I'm trying to import a space into Confluence but I've encountered this error:

Import failed. Check your server logs for more information. Error unzipping file: Zip file doesn't exist or Confluence doesn't have read access to it. backupedFile=/data/jirastudio/confluence/j2ee_confluence_a1ad1ddccbd8cc8f2264/home/temp/upload_f0b1a999_e21c_4d1d_b32d_e6840d241fdd_00000006.tmp

Any ideas what this means?!

[Helen Griffith]

I've actually got around this problem by copying the zip file to WebDev... I get this error instead:

com.atlassian.confluence.importexport.ImportExportException: Unable to complete import: Could not execute JDBC batch update

[Tarun Sapra]

Please make sure your file is location on the server and the "owner" of the file is the same user which is owner of confluence application.

[Helen Griffith]

Thank you for your response, Tarun... I am using the Import Space tool in the admin section. I am using the Cloud version so don't have access to the server. I'll try and find where the file owner is set...

[Bill Bailey]

How large is the file? You can get errors trying to upload via the browser if it exceeds the limits.

[Helen Griffith]

Hi Bill...

It's just under the limit (100MB). I did actually fix the access problem by using WebDav. Not sure if that's the solution or if it was coincidence.

The second error about JDBC is a different one... I have an answer from Confluence... It's to do with bug: 

• https://jira.atlassian.com/browse/CONF-31404

Not really sure what it's about but there's something about orphaned pages causing a problem. They have to take the server down, apply a fix, and restart...

Thanks all. Atlassian is importing my space for me. Fingers crossed!

[Bill Bailey]

Usually anything of that size I just upload to the restore area of the website (actually anything over 10MB). I have just had to many problems restoring via a browser upload. Of course, this means you have to have OS-level access to the server.