Password reset email wrong

if i click on the password forgotten link i get an email with a link to reset, but the link in the email is nonsense: 

it sends me to forgotuserpassword.action which is the site, where i entered the username to get the email.

 

confluence 6.3.3, default language: german

2 answers

1 accepted

ok, the problem solution is something else: Lotus Notes does not display the email correctly, so the link is hidden.

There is a KB entry for this

Hi Stephan,

Could you please give me the link to this KB entry?

Thank you!

Hi Stefan,

On my test instance the email does have a link to forgotuserpassword.action but it says that is the link for requesting a password reset email. Below that is a blue button that takes me to a URL that does let me change my password:

changepasswordemail.png

Screen Shot 2017-09-13 at 10.02.15 AM.png

 

I look forward to hearing how the blue button works for you on your instance.Screen Shot 2017-09-13 at 10.02.15 AM.png 

Ann Worley Atlassian Team Sep 13, 2017

I am having trouble deleting the duplicate screen shots in my answer.

Thank you Ann,

unfortuneatly it looks different for me:

I click on password forgotten:

Image_20170914_007.png

Image_20170914_007.png

Image_20170914_008.png

Image_20170914_008.png

me screenshots are doubled :-/

first 2: password forgotten link

second 2: link from email i got

ok, the problem/solution is something else: Lotus Notes does not display the email correctly, so the link is hidden.

There is a KB entry for this

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