Password Reset Not Working


I work with a Confluence Server 6.2 configuration.

The password reset process is not working.

When people's login doesn't succeed, they click on a Forgotten password button.

A dialog box asks to enter the username or email:


They receive a message allowing them to reinitialize their password.

b_RéinitialisationMotDePasse.JPGThen, nothing happens.

Where can I tune the parameters so that this process works properly?

Thank you!

1 answer

1 accepted


Test to ensure confluence can send out an email, might be a SMTP configuration issue.


The SMTP works properly, as far as I can tell. Further observations lead me to see that people misinterpret the emails. The subject is "[confluence] Here is your password". Users thinks they will see a password, but they don't... and prefer to ask me. However, clicking on the "Reinitialize password" blue button works in most cases.

Therefore, I have to broadcast the correct procedure or, more difficult, change the email template to suggest clicking on the blue button.


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

713 views 21 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you