I work with a Confluence Server 6.2 configuration.
The password reset process is not working.
When people's login doesn't succeed, they click on a Forgotten password button.
A dialog box asks to enter the username or email:
They receive a message allowing them to reinitialize their password.
Then, nothing happens.
Where can I tune the parameters so that this process works properly?
The SMTP works properly, as far as I can tell. Further observations lead me to see that people misinterpret the emails. The subject is "[confluence] Here is your password". Users thinks they will see a password, but they don't... and prefer to ask me. However, clicking on the "Reinitialize password" blue button works in most cases.
Therefore, I have to broadcast the correct procedure or, more difficult, change the email template to suggest clicking on the blue button.
Hi my Community friends! For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...
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