It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Page tree not loading in new space.

Search box and expand / collapse OK, but the child pages don't load in the root document. In an other existing space the page tree works without any problem. 


This happens with every page in the new space.

Any idea whats wrong?

Best Regards,



1 answer

0 votes

Hello Gerard,

Welcome to Atlassian Community. It's nice to have you.

From what I understand, you are having issues loading child pages in a new space, but they work on your older spaces.

It's not clear to me where you are encountering this issue specifically. Are you having an issue with the page tree in the sidebar, or on a page itself, such as with the Children Display Macro?

Would you be able to send us a video or screenshot of the behavior, or describe exactly how I can replicate it?



Hello Shannon,

Thank you for your reply.

We've a problem with the page tree macro inside the document. the page tree won't load nor in the preview or on the published page itself. We see the "search box" and "Expand all / Collapse all" bot the tree isn't loaded in the page. 

See attachment.


Page tree problem.JPG


This happens in a new created space, other spaces are working without any problem.

Best regards

Gerard Vangaever

Hello Gerard,

That helps a lot, thank you!

I'm curious, did you edit the macro before saving the page, or did you just use the default values?

I found a bug where it won't load if values aren't added in the new editor:

  • CONFCLOUD-66606 Adding Fabric Page Tree Macro without editing parameters results in error message being published instead

Can you have a look at that and let me know if that's the issue you are having?



Hello Shannon

I've edited the page tree maro before saving the page. 

Capture 1.JPGCapture 2.JPG

The page tree macro is set as shown above.

I really don't know why this isn't working. It isn't the bug as you mentioned.

Best Regards


Hello Gerard,

My apologies for the delay; I've been having a very hard time replicating this issue on my own instance, so my suggestion was to have you raise a ticket with the Cloud Support Team since they can look directly and see if the issue is caused by a particular page.

However, I noticed that you have already done that, and my colleague discovered this was caused by one of your group names.

His response:

This is currently being caused by a bug in the app, already reported to the development team as you can see below:

This bug is causing problems for the page to be shown on macros when this page is restricted to a group that contains uppercase letters on its name.

I'm happy he was able to help you since I don't think I would have been able to determine that without having a look at your instance.

Do let us know if you have any additional problems or questions.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What project did you transition or start on Confluence with the shift to remote work?

It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...

109 views 3 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you