Page Tree Fails to Load

[Yuri Brigance]

We're getting a very strange issue across all of our Confluence projects. The page tree fails to load. Has anyone seen this or know how to resolve it by any chance?

Tried:

• Logging in/out
• Restarting the browser

Seems to be happening not just on my machine, though. Happens on Windows and macOS across the entire organization.

The error is generic:

"Page tree failed to load" under Pages

"Something went wrong

Refresh the page and try again. If this keeps happening, contact your space administrator." in a popup

[Andy Heinzer · Accepted solution]

Hi everyone,

Sorry to hear about the problems with the page tree loading.  Our team took a closer look at this and found that a small number of sites were affected by this.  However steps have been taking to resolve this and improve the performance here.

At this point the issue appears to have been resolved.

If you are still seeing this problem, then we certainly want to know about it.  If you're on a free plan, you can post here to Community. However if you are a site-admin of a paid subscription, then please create a support case in regards to this problem by going to https://support.atlassian.com/contact/ These support cases are helpful for us to understand which users are affected when there is a degraded performance for a service like this.

Sorry for the inconvenience again, and thanks for reporting this behavior.

Andy

[William Smith]

Hi Andy this error has just happened to our page. How can we get in contact with confluence to solve this? It has crippled our productivity today. 

[Andy Heinzer]

@William Smith I created this support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-836767

[Emma Hermann]

Hallo Andy

I am facing the same issue today, i get emails from employes. That the page tree isn't loaded into page when the page is displayed. I tested against many pages but facing same problem. Could you please help? 

Thank you

Emma

[Shannon S]

Hi @Emma Hermann,

I hope you're doing well. I'm Shannon from the Confluence Cloud support team. We want to take a look and see what the problem is. Can you raise a support ticket so we can access your site? A site admin can raise a ticket below:

https://support.atlassian.com/contact/

If you have any trouble, please let me know.

Shannon S | Atlassian Cloud support

[Eliot Martin]

Everything is operational according to Atlassian Status but as of this morning, I am now getting "Page tree failed to load" in Edge.

Refreshing/clearing browser cache does nothing.

Every day this software does something to limit my productivity.

---

Edit: Workaround provided by @Josephine Landgraf  below (YMMV):

On the homepage of your space:

1. Add Page tree macro
2. Specify root page as follows: @home  

Edit:  Atlassian's Confluence status page has finally caught up with the issue.

Edit: The issue has been resolved as of  01/08/22 @ 13:20 GMT - Page Tree view is working again.

[Kieron]

Same for me this morning. However, the links to Confluence from Jira are all working. It is frustrating. Made a backup just in case!

This seems to be a reoccurring issue is it being being fixed?

[Elena Sviridenko]

Same for me. In all spaces that we have :(

[Eliot Martin]

Ticket raised.  What a shit show.

[Mark Edgar-Brown]

Glad its not just me, but really cant be doing with this downtime.

[Josephine Landgraf]

Same here for all of our spaces. 

[maksym_d]

Just the same :(

[Edele Gormley]

Same here :( 

[Atassi, Osama]

Same for us :(

[Tom Sharples]

Also suffering with this on all our spaces. Can't even log a support ticket via Atlassian Support as that is just a rotating circle of doom!

[Sarah]

Same here for all spaces...

[Jaco van Dyk]

Same

[Marcel gmail]

Same here, all spaces including the public space for our customers

[Mark Edgar-Brown]

@Tom Sharples I was able to raise a support ticket, maybe I was just lucky. I would suggest we all do the same, more people raise it as an issue, quicker we get a status update

[Francisca Cano]

Workaround:

1. Add a children display on your Overview page with enough level of depth. 

2. Then, use the Ctrl+F to search for the page that you would like to access. 

[Yigit Oezl]

we have a same problem !

[edchel_desagun]

same here

[Nico Rubeli]

We are experiencing the same issue in all our wiki spaces:

[Mónica López]

We also have this incident, does anyone know how to solve it or should we wait?

[Christian Schuhegger]

We have the same problem.

[Niko Paßmann]

Same issue here. 

[Josephine Landgraf]

While waiting, another workaround for one of our spaces:

On the homepage of your space:

1. Add Page tree macro
2. Specify root page as follows: @home  

[Dietrich]

Same for our instance - have been able to raise a support request wo now we wait.

[Eliot Martin]

It's a decent workaround @Josephine Landgraf but needing one for basic functionality is frustrating.  I am sick of having to work around issues in expensive enterprise software.

[Sipos György]

Same issue here :(

[Melina Arias]

Same here

[Wojciech Kowalczyk]

Awaiting prompt resolution :/

[Henry Auffahrt]

Same here!

[David Ballagi]

Same here

[Rene Klimkeit]

same here

[Mark Willcox]

Same issue here.

[Leopold Watzinger]

Same here!

[Edwin van Wijk]

Same here

[Stefan Assenberg]

Same here, hope it gets fixed quickly.

[Sarah Nicolin]

Same here. Please help!

[Sabine Ten Broek]

They know about the issue and are working on it;
https://confluence.status.atlassian.com/

[Melina Arias]

In the meantime, to make it work you can change the page view to another option different than Tree: 

[Tonda Kmoch]

Same issue here. The ability of our company (50+ FTE) to work on our projects is affected by this issue on Atlassian side. Please can you fix it ASAP, pls?

[Eliot Martin]

@Melina Arias This doesn't "make it work". 

None of the alternative views are a replacement for the default tree view.  In Spaces with a lot of pages, they are unmanageable.

I appreciate you mean well but let's stop trying to find ways around Atlassian's broken stuff, putting up with substandard functionality, and apply pressure on them to actually fix the software we all pay for.

[Melina Arias]

@Eliot Martin I wrote, "in the meantime..." - This is something that unblocked us while they fix it. I am sorry to hear it doesn't work for you.

Have a nice day!

[Henry Auffahrt]

@Melina Arias thanks a lot for this "workaround". We can use it now in the meantime until atlassian fixed the problem.. pretty annoying right know..

[Eliot Martin]

@Melina Arias Our spaces have far too many pages for those views to be meaningful.  they create too much noise.  The workaround from @Josephine Landgraf  that re-creates an actual tree view on a page is more viable in my case.

But, as I keep saying, having to figure out workarounds for the software we pay thousands of dollars for is just nonsense.  It would be great if the basic functionality was just reliable.

Every day I encounter show-stopping issues that are only addressed by community workarounds or hidden behind Atlassian marketplace paywalls.  They even took Trello and made it worse.

If our company was so heavily invested in the Confluence/Jira stack I would migrate away in a heartbeat.

[Tom Sharples]

Tree View *currently* seems to be working for our Spaces - 13:20 GMT.

[Sarah Nicolin]

The problem has been fixed. Thanx!

[Joao Freire]

Hi,

I have the issue of "Page tree failed to load".

Can anyone help?

Thanks,

Joao Freire

[Danny de Boer]

We also have the issue "Page tree failed to load".

[Rutger Hofste]

Got the issue today.

[David Raneburger]

Me too

[Bart-Jeroen]

This issue is now also happening to us

[Barb]

Gack! This is happening to me. All spaces. I can access individual pages via things like search and recents. But I can't browse any space!! This is a new problem for me since this issue shows resolved. It was working last week.

[Todd McKinney]

Tuesday again, happening to me...

[Janet Dixon]

Mine appears to have resolved itself as well.  Strange!

[Brant Schroeder]

I am going to escalate to Atlassian and see if they are aware of this occuring.

[Shannon S]

Hi Brant,

Thank you for escalating this! I can confirm there's an internal issue that was causing slowness in loading the page trees. We've since escalated the issue and are currently working to solve it. 

We've requested a public update, so please keep an eye out for that.

Thanks again, and take care!

[Tom Sharples]

Does the Page Tree just hate Tuesday's? :-)

[13bscshsaeed]

@Shannon S I have this issue today. I see following error in the console log: 

 Error: GraphQL error: 3bf07785-f5d5-42ec-a021-e8a9ebf95118: command not allowed when used memory > 'maxmemory'.. channel: [id: 0xdcf6f463, L:/10.255.0.8:29628 - R:rpr1a6nte6uvkj6n-002.rpr1a6nte6uvkj6n.qgee1s.euw1.cache.amazonaws.com/10.83.53.6:6379] data: CommandData [promise=java.util.concurrent.CompletableFuture@304b3cd9[Not completed, 1 dependents], command=(EVAL), params=[local value = redis.call('get', KEYS[1]); if (value == false or value == 0) then redis.call('set', K..., 2, a258e397ad4bc7f03bd44cb61725589799fa7fb819c2ac58e3bac5384566728e, redisson_sc:{a258e397ad4bc7f03bd44cb61725589799fa7fb819c2ac58e3bac5384566728e}, 2], codec=org.redisson.client.codec.LongCodec]

[Janet Dixon]

It was weird the way it happened to me.  I am just getting my site up and users migrated.  I've never had that happened logged in as myself (site admin), and then I logged in as one of my basic users to view some stuff and got the error.  I was on the same computer..... same browser.  Just logged in as a different user.  No matter what space I went to I receive the page tree loading issue.  Then I logged off and back on as the same user again and got it a few times and not other times.  Logged off and back on as myself, and didn't get it at all.  Very weird.

[Dylan Halladay]

Exact same issues I am seeing..very strange 

[Dylan Halladay]

I am still getting this today. It is intermittent but frequent. 

[Janet Dixon]

I just started experiencing this today out of the blue.  I don't get it, but one of my users does.  I'm hoping it does resolve itself soon!  If anyone knows anything about this issue, please post.  Thanks!

[Tom Sharples]

We are experiencing this issue today and it also happened last week on the 4th (Tuesday's....coincidence?)

We have a workaround of clicking "Pages" to view the Space's pages but lose the structure the Page Tree gives us, but can at least view content.

There is an active "Chrome 96" Editior incident on the status page but nothing related to the Page Tree. Is this effecting others today or every Tuesday too?

[Brant Schroeder]

what browser are you using and have you tried clearing your cache?

[Tom Sharples]

The issue has resolved itself today. Will keep an eye on it next Tuesday.

Microsoft Edge 97 and no, I haven't cleared my cache. Its happens for all of my colleagues at the same time and they use Edge, Chrome and Firefox for their browsers

[Brant Schroeder]

@Yuri Brigance Glad to hear that it is resolved.  I checked the Atlassian status page and did not see anything that would have caused that issue.  This is a good resource to use in the future to see if there are any service disruptions.  https://status.atlassian.com/

[Yuri Brigance]

Issue appears to have resolved itself

[Shai Mayer]

Ours too, all spaces