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Page Tree Fails to Load

We're getting a very strange issue across all of our Confluence projects. The page tree fails to load. Has anyone seen this or know how to resolve it by any chance?

Tried:

  • Logging in/out
  • Restarting the browser

Seems to be happening not just on my machine, though. Happens on Windows and macOS across the entire organization.

The error is generic:

"Page tree failed to load" under Pages

"Something went wrong

Refresh the page and try again. If this keeps happening, contact your space administrator." in a popup

15 answers

1 accepted

2 votes
Answer accepted
Andy Heinzer Atlassian Team Jan 21, 2022

Hi everyone,

Sorry to hear about the problems with the page tree loading.  Our team took a closer look at this and found that a small number of sites were affected by this.  However steps have been taking to resolve this and improve the performance here.

At this point the issue appears to have been resolved.

If you are still seeing this problem, then we certainly want to know about it.  If you're on a free plan, you can post here to Community. However if you are a site-admin of a paid subscription, then please create a support case in regards to this problem by going to https://support.atlassian.com/contact/ These support cases are helpful for us to understand which users are affected when there is a degraded performance for a service like this.

Sorry for the inconvenience again, and thanks for reporting this behavior.

Andy

Hi Andy this error has just happened to our page. How can we get in contact with confluence to solve this? It has crippled our productivity today. 

Everything is operational according to Atlassian Status but as of this morning, I am now getting "Page tree failed to load" in Edge.

Refreshing/clearing browser cache does nothing.

Every day this software does something to limit my productivity.


Edit: Workaround provided by @Josephine Landgraf  below (YMMV):

On the homepage of your space:
  1. Add Page tree macro
  2. Specify root page as follows: @home  

Edit:  Atlassian's Confluence status page has finally caught up with the issue.

Edit: The issue has been resolved as of  01/08/22 @ 13:20 GMT - Page Tree view is working again.

Same for me this morning. However, the links to Confluence from Jira are all working. It is frustrating. Made a backup just in case!

This seems to be a reoccurring issue is it being being fixed?

Like # people like this

Same for me. In all spaces that we have :(

Like Sarthak Sharma likes this

Ticket raised.  What a shit show.

Like Josephine Landgraf likes this

Glad its not just me, but really cant be doing with this downtime.

Same here for all of our spaces. 

Like edchel.desagun likes this

Just the same :(

Also suffering with this on all our spaces. Can't even log a support ticket via Atlassian Support as that is just a rotating circle of doom!

Same here for all spaces...

Same here, all spaces including the public space for our customers

@Tom Sharples I was able to raise a support ticket, maybe I was just lucky. I would suggest we all do the same, more people raise it as an issue, quicker we get a status update

Like # people like this

Workaround:

1. Add a children display on your Overview page with enough level of depth. 

2. Then, use the Ctrl+F to search for the page that you would like to access. 

Like # people like this

we have a same problem !

We are experiencing the same issue in all our wiki spaces:

We also have this incident, does anyone know how to solve it or should we wait?

We have the same problem.

Same issue here. 

While waiting, another workaround for one of our spaces:

On the homepage of your space:

  1. Add Page tree macro
  2. Specify root page as follows: @home  
Like # people like this

Same for our instance - have been able to raise a support request wo now we wait.

It's a decent workaround @Josephine Landgraf but needing one for basic functionality is frustrating.  I am sick of having to work around issues in expensive enterprise software.

Like # people like this

Same issue here :(

Awaiting prompt resolution :/

Same issue here.

Same here, hope it gets fixed quickly.

Same here. Please help!

Like Sarah Nicolin likes this

In the meantime, to make it work you can change the page view to another option different than Tree:Screenshot atlassian.png 

Same issue here. The ability of our company (50+ FTE) to work on our projects is affected by this issue on Atlassian side. Please can you fix it ASAP, pls?

@Melina Arias This doesn't "make it work". 

None of the alternative views are a replacement for the default tree view.  In Spaces with a lot of pages, they are unmanageable.

I appreciate you mean well but let's stop trying to find ways around Atlassian's broken stuff, putting up with substandard functionality, and apply pressure on them to actually fix the software we all pay for.

@Eliot Martin I wrote, "in the meantime..." - This is something that unblocked us while they fix it. I am sorry to hear it doesn't work for you.

Have a nice day!

Like Christoph Geisler likes this

@Melina Arias thanks a lot for this "workaround". We can use it now in the meantime until atlassian fixed the problem.. pretty annoying right know..

Like Christoph Geisler likes this

@Melina Arias Our spaces have far too many pages for those views to be meaningful.  they create too much noise.  The workaround from @Josephine Landgraf  that re-creates an actual tree view on a page is more viable in my case.

But, as I keep saying, having to figure out workarounds for the software we pay thousands of dollars for is just nonsense.  It would be great if the basic functionality was just reliable.

Every day I encounter show-stopping issues that are only addressed by community workarounds or hidden behind Atlassian marketplace paywalls.  They even took Trello and made it worse.

If our company was so heavily invested in the Confluence/Jira stack I would migrate away in a heartbeat.

Tree View *currently* seems to be working for our Spaces - 13:20 GMT.

Like Eliot Martin likes this

The problem has been fixed. Thanx!

Hi,

I have the issue of "Page tree failed to load".

Can anyone help?

Thanks,

Joao Freire

We also have the issue "Page tree failed to load".

Got the issue today.

This issue is now also happening to us

Gack! This is happening to me. All spaces. I can access individual pages via things like search and recents. But I can't browse any space!! This is a new problem for me since this issue shows resolved. It was working last week.

Tuesday again, happening to me...

Mine appears to have resolved itself as well.  Strange!

0 votes
Brant Schroeder Community Leader Jan 13, 2022

I am going to escalate to Atlassian and see if they are aware of this occuring.

Shannon S Atlassian Team Jan 18, 2022

Hi Brant,

Thank you for escalating this! I can confirm there's an internal issue that was causing slowness in loading the page trees. We've since escalated the issue and are currently working to solve it. 

We've requested a public update, so please keep an eye out for that.

Thanks again, and take care!

Like # people like this

Does the Page Tree just hate Tuesday's? :-)

Like Shannon S likes this

@Shannon S I have this issue today. I see following error in the console log: 


 Error: GraphQL error: 3bf07785-f5d5-42ec-a021-e8a9ebf95118: command not allowed when used memory > 'maxmemory'.. channel: [id: 0xdcf6f463, L:/10.255.0.8:29628 - R:rpr1a6nte6uvkj6n-002.rpr1a6nte6uvkj6n.qgee1s.euw1.cache.amazonaws.com/10.83.53.6:6379] data: CommandData [promise=java.util.concurrent.CompletableFuture@304b3cd9[Not completed, 1 dependents], command=(EVAL), params=[local value = redis.call('get', KEYS[1]); if (value == false or value == 0) then redis.call('set', K..., 2, a258e397ad4bc7f03bd44cb61725589799fa7fb819c2ac58e3bac5384566728e, redisson_sc:{a258e397ad4bc7f03bd44cb61725589799fa7fb819c2ac58e3bac5384566728e}, 2], codec=org.redisson.client.codec.LongCodec]

It was weird the way it happened to me.  I am just getting my site up and users migrated.  I've never had that happened logged in as myself (site admin), and then I logged in as one of my basic users to view some stuff and got the error.  I was on the same computer..... same browser.  Just logged in as a different user.  No matter what space I went to I receive the page tree loading issue.  Then I logged off and back on as the same user again and got it a few times and not other times.  Logged off and back on as myself, and didn't get it at all.  Very weird.

Exact same issues I am seeing..very strange 

I am still getting this today. It is intermittent but frequent. 

I just started experiencing this today out of the blue.  I don't get it, but one of my users does.  I'm hoping it does resolve itself soon!  If anyone knows anything about this issue, please post.  Thanks!

We are experiencing this issue today and it also happened last week on the 4th (Tuesday's....coincidence?)

We have a workaround of clicking "Pages" to view the Space's pages but lose the structure the Page Tree gives us, but can at least view content.

There is an active "Chrome 96" Editior incident on the status page but nothing related to the Page Tree. Is this effecting others today or every Tuesday too?

Brant Schroeder Community Leader Jan 11, 2022

what browser are you using and have you tried clearing your cache?

The issue has resolved itself today. Will keep an eye on it next Tuesday.

 

Microsoft Edge 97 and no, I haven't cleared my cache. Its happens for all of my colleagues at the same time and they use Edge, Chrome and Firefox for their browsers

0 votes
Brant Schroeder Community Leader Jan 10, 2022

@Yuri Brigance Glad to hear that it is resolved.  I checked the Atlassian status page and did not see anything that would have caused that issue.  This is a good resource to use in the future to see if there are any service disruptions.  https://status.atlassian.com/

Issue appears to have resolved itself

Ours too, all spaces

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