We're getting a very strange issue across all of our Confluence projects. The page tree fails to load. Has anyone seen this or know how to resolve it by any chance?
Seems to be happening not just on my machine, though. Happens on Windows and macOS across the entire organization.
The error is generic:
"Page tree failed to load" under Pages
"Something went wrong
Sorry to hear about the problems with the page tree loading. Our team took a closer look at this and found that a small number of sites were affected by this. However steps have been taking to resolve this and improve the performance here.
At this point the issue appears to have been resolved.
If you are still seeing this problem, then we certainly want to know about it. If you're on a free plan, you can post here to Community. However if you are a site-admin of a paid subscription, then please create a support case in regards to this problem by going to https://support.atlassian.com/contact/ These support cases are helpful for us to understand which users are affected when there is a degraded performance for a service like this.
Sorry for the inconvenience again, and thanks for reporting this behavior.
Thank you for escalating this! I can confirm there's an internal issue that was causing slowness in loading the page trees. We've since escalated the issue and are currently working to solve it.
We've requested a public update, so please keep an eye out for that.
Thanks again, and take care!
It was weird the way it happened to me. I am just getting my site up and users migrated. I've never had that happened logged in as myself (site admin), and then I logged in as one of my basic users to view some stuff and got the error. I was on the same computer..... same browser. Just logged in as a different user. No matter what space I went to I receive the page tree loading issue. Then I logged off and back on as the same user again and got it a few times and not other times. Logged off and back on as myself, and didn't get it at all. Very weird.
We are experiencing this issue today and it also happened last week on the 4th (Tuesday's....coincidence?)
We have a workaround of clicking "Pages" to view the Space's pages but lose the structure the Page Tree gives us, but can at least view content.
There is an active "Chrome 96" Editior incident on the status page but nothing related to the Page Tree. Is this effecting others today or every Tuesday too?
Hi Atlassian Community, My name is DJ Chung, and I’m a Product Manager on the Confluence Cloud team. Today, I’m excited to share a new and improved version of Home. The new Home helps you ...
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