Page Properties Report Macro Options cannot be edited

[Abbie Cataldo]

When creating a page properties report based on "mentioning user," once the macro is saved it can not be edited at all. The users mentioned do not show up in the edit dialog when it is reopened, even though the filter is working.  If the report needs to be edited (add a mention, add another filter), the save button is completely disabled. 

Screenshot shows a report that is working to filter user mentions, but does not allow me to see users in the filter, add users or save other changes to the report. 

[Bevan Holman]

I am having the same issue. The edit button is not working after inserting. There is a js error. I'm on Chrome Version 125.0.6422.144, Mac Intel 13.1 (22C65)

[Abbie Cataldo]

Welcome to the party. We've all been here two years and the beer is stale. In the thread below, you can see Atlassian didn't seem to know about this issue and said they couldn't recreate it. But it still persists. :) 

[Bevan Holman]

Funnily enough, it started working a couple of hours after I posted, so not sure if they fixed it or it was some type of caching issue. Fingers crossed it doesn't reappear.

Thanks for the original post, made me feel like I wasn't going nuts

[Eric Wei]

Seem to be having the issue with the same error in the console. Have tried in Chrome and Edge and both have the same issue

[Jeremy Cowgar]

This is happening to me as well, on the Atlassian hosted site for my company. Any solution?

[Jeremy Cowgar]

For me, I just found the solution. When inserting the Page Properties Report, it will insert and function just fine with no additional properties. However, when editing, the Label field is required. Once you fill in a Label, the save button is enabled.

To me, this is undesired behavior. I have multiple Page Property Reports that simply include pages that have a common parent. That may be the way I use this the most. However, since Label is required, I have to enter a label, then go to all of my pages under the parent and ensure they have the label :-/

[Paula.Stupka]

I am having exactly this issue, with a difference. I have some pages with 'Page Properties' that also specify the optional 'Page properties ID' in the same space.

I created a new page and added a 'Page Properties report' and it just automatically picked up all the content from these existing pages. I wanted my new page to use a Label to pick up content from this space and another space. I don't see if this can be fixed with the suggested workaround in this thread as its not a label. 

[Paula.Stupka]

I found another workaround which is simpler. You can move the page you are trying to edit the Page Properties report to your own personal space (assuming you have NO Page Properties there), make your edits then move it back. 

[gina_hall]

do you have to move the pages with the properties too?  I tried your work around and am not having luck.  

[Paula.Stupka]

No, I didn't have to move the pages with the properties, only the Page Properties Report. In fact, I found an easier fix also. I copied the page over, edited it and then on the original page, edited it and deleted the Page Properties Report and then added it back in just with copy-and-paste from the one in my personal space.

[Denise Williams]

The label filter is mandatory for the page properties report macro, and once a label is set in the macro, you lose the ability to edit the macro.  Not only that, but if you try to create other page properties reports, when you add the macro it defaults to the label you selected the first time you used it in that space.  It does not mirror other settings, only the mandatory label filter.

There does not appear to be any way to edit the macro settings once they are initially set -- unless you go and remove the label that it filters to from every page.  Once that label is removed and the report macro no longer returns any results, THEN you regain the ability to edit the macro settings.  

Which means I cannot use the page labels to create a page properties report per label, as I had hoped.  But I did at least figure out how to be able to change the settings... even if it is a great deal of work to do so. 

[Brant Schroeder]

@Abbie Cataldo welcome to the Atlassian community 

What version of server are you on?  What browser are you using?

[Abbie Cataldo]

• 7.13.2 as far as I can tell. 
• Using Chrome

[Brant Schroeder]

I am on the same version and using Chrome and not able to recreate the issue.  Does it do this on all pages with the page property report?  If you remove and add the macro again, save the page and then edit it does it happen again on this page?  I am wondering if the macro was corrupted and if this is a one-time error or if you can recreate it every time?

[Abbie Cataldo]

We have seen it in all reports we have used. I just tried to replicate in a new space to see if it was the page, and the error persisted. the user names are deleted and if you try to make changes to the report, the save option is not available. 

[Brant Schroeder]

What are you seeing in the logs?  Is there an error when you try to open the macro?  Is this issue persistent across all browsers?

[Abbie Cataldo]

Not sure how to check the logs on this. I tested it in Firefox and found the same issue. By the way, it doesn't happen on FIRST edit after adding the "mentioning users" filter. It happens on Subsequent edits. it's super weird. 

[Brant Schroeder]

@Abbie Cataldo I would recommend taking a look at the server Jira logs and seeing if anything shows up at the same time the issue is happening.  You will need access to the server or if you are a Jira admin you can download the support zip to see if anything is showing up in the logs.

I am assuming that this has not been an issue in the past.  Do you remember when it started happening?  Was there a new app installed or any other change made?