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PDF macro preview image broken

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 25, 2023

After attaching a PDF to a page and using the PDF macro to display it, the preview image rendered is broken.  For example, I have a single page PDF export of a Lucidchart which has various shapes and text in it.  However, the only thing rendered is one single rectangular shape, as shown in the screenshot below.  However, if I open the Attachments page and click on the PDF, it renders it correctly with a different viewer.

So is the problem with the PDF macro or my PDF file?  If it's the macro, I should report as a bug?  If it's my PDF, is there anything I can do to fix it? (I'm thinking like load it into a PDF editor and re-export it or something?)



Screenshot from 2023-10-25 09-51-44.png

1 answer

1 vote
Dan Breyen
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 25, 2023

Hi Chandler, looking at Atlassian's Jira site ( ), I found this issue: CONFSERVER-59976 

Feel free to vote for and watch it.  There are a couple of similar ones, but I thought this was closest. 

Hope that helps.

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