PDF Macro continually reloading

[Evan Cole]

The PDF Macro, which embeds a preview of the PDF on the Confluence page, reloads the page every 3-4 seconds. That means the viewed page will first go black, then the "loading spinner" is shown, followed by the page reappearing for 3 seconds or so. Is this a known problem? Is there a known solution? Thanks in advance. 

Best

EC

[Fabio Racobaldo _Herzum_]

Hi @Evan Cole  and welcome,

did u try to clean browser cache first?

Fabio

[Evan Cole]

Hello, thanks for the reply. Unfortunately the problem still persists after deleting browser data.

Best

EC

[Fabio Racobaldo _Herzum_]

What is the file dimension?

[Evan Cole]

Seems to sporadically affect all file sizes. I would say that once every 10 views will the preview function correctly.  I have also noticed the .ppt Macro is also affected. 

[Fabio Racobaldo _Herzum_]

Currently there are no active incidents on Confluence https://confluence.status.atlassian.com/

[Kristina Academia]

I am also running into this problem on a page that I have embedded quite a few PDF's but they are all pretty small files.   Did an issue ever get logged? or did anyone find a work around?

[Evan Cole]

Hi Kristina, unfortunately I do not have a solution or a workaround yet. The problem is sporadic. 

[Dag Braend]

The problem is consistent and happens to PDF files of all sizes. The PDF macro seems very unreliable. This is and has been a recurring problem with the macro for as long as I can remember. The way the problem manifests itself my guess would be load time / timeout issues.