Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,373
Community Members
 
Community Events
176
Community Groups

PDF Export Fails on Page

When attempting to export a parent page and it's child pages individually, I get an error on ONE child page saying an exception occurred/failed to read image.

All other pages successfully export to PDF.  

Error Message

PDF Export Fail.png

A difference on this page which is not on any others is that it includes an animated gif.  I see this ticket which seems related but it is for the old editor and this page is in the new editor.

https://jira.atlassian.com/browse/CONFCLOUD-73134

That may not be the issue, I am not sure...I don't see any related error when I inspect in the browser

Is there a way to get around this and export to PDF (outside of using the system print dialog)?

3 answers

Hi @lkingsley 

Apart from doing what Dave suggested, I would suggest that you contact Atlassian's support directly. Being on a premium plan, they'll be able to assist you.

They must have upgraded our plan as we previously didn't have a level that allowed direct contact with Atlassian, I'll have to find who has the capability as it won't allow me to create a ticket.

Thanks @Dave Liao @Alex Koxaras _Relational_ .   Removing the animated gif did allow the export to PDF to function.  But obviously, it would be best if it didn't have to be removed for the page to generate the PDF.   

Dave Liao Community Leader Jan 03, 2023

Obviously that's not the answer, just a temporary workaround 🤣🤣🤣

I'll mention this to Atlassian via backchannels in case they're not aware.

I'm not able to reproduce your issue - I was able to export a tiny space that has an animated GIF in it. 🤷

Like lkingsley likes this

Thanks Dave, and how weird.  I'm just exporting a single child page in case that is somehow different.

0 votes
Dave Liao Community Leader Dec 29, 2022

@lkingsley - Try removing the animated GIF on the troublesome page, then try an individual export of the page? (of course, save the GIF somewhere)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS

Atlassian Community Events