Other users cannot view the Gliffy diagram I have inserted into a Confluence plage

Hi there,

I have inserted a Gliffy diagram that I created into a Confluence page. Strangely though, other members of the Confluence workspace cannot see the diagram when they access the page - there is just a blank space where the diagram should be. However, if the person then clicks on the Edit button to edit the page, the diagram becomes visible and can be edited by that user.

Can you help?

There are a few things I should mention, that may or may not have a bearing on this problem -

Firstly, that we are all using trial versions of both Confluence and Gliffy at present, to try out the programs before buying them and installing them on our server.

Secondly, I have installed Confluence only on my local host, and have given access to that instance to other users on my network via a URL, so that we can collaborate on the same workspace.



1 answer

1 accepted

Hi Sarah,

This could be an issue with your Confluence install being on your localhost. Gliffy prepends the Confluence base url to the image displayed in the wiki page and thus, that url may be invalid for users accessing your instance.

We do have a snapshot build that addresses this problem. Please create a support ticket at support.gliffy.com and we can provide you with that download.

If you have any issues with Gliffy in the future, please create a support ticket and we'll be able to respond more quickly.



Gliffy Engineering.

The snapshot build fixed the problem - thanks!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

1,233 views 23 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you