OnDemand export space takes F O R E V E R ... and then crashes out / hangs indefinitely

If I try to normal export a space to PDF - with subpages (694 total) - it hangs on the 4th page, with the time remaining just continuing to increase (at 4 hours, I kill it.)

If I try to normal export a space to HTML - it stays at "Starting" for half an hour...at which point, I kill it.

Let's not even discuss a custom export. There's no way I know of to determine if these processes are still running or not. I did a reindex 2 days ago, so that's not it.

Does this work on OnDemand?

3 answers

actually, "kill it" is a misnomer. I just close the browser window. From what I can tell, because performance then tanks, the process continues. I don't know how to - or if I can - kill it.

There's likely not enough memory allocated to the OnDemand instances for such exports. I'd contact support asking for a temporarily memory increase or something, but these operations all require restarts / downtime.

It is very likely that the OnDemand instance is running out of memory. We noticed a similar problem, but on JIRA - while importing a project into an OnDemand instance, it worked well until the import progressed to 90% and then continued to hang. Needed Atlassian support's help to finish the import.

Contact Atlassian support - they are very responsive, especially for OnDemand tickets.

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