OnDemand export space takes F O R E V E R ... and then crashes out / hangs indefinitely

If I try to normal export a space to PDF - with subpages (694 total) - it hangs on the 4th page, with the time remaining just continuing to increase (at 4 hours, I kill it.)

If I try to normal export a space to HTML - it stays at "Starting" for half an hour...at which point, I kill it.

Let's not even discuss a custom export. There's no way I know of to determine if these processes are still running or not. I did a reindex 2 days ago, so that's not it.

Does this work on OnDemand?

3 answers

This widget could not be displayed.

actually, "kill it" is a misnomer. I just close the browser window. From what I can tell, because performance then tanks, the process continues. I don't know how to - or if I can - kill it.

This widget could not be displayed.

There's likely not enough memory allocated to the OnDemand instances for such exports. I'd contact support asking for a temporarily memory increase or something, but these operations all require restarts / downtime.

This widget could not be displayed.

It is very likely that the OnDemand instance is running out of memory. We noticed a similar problem, but on JIRA - while importing a project into an OnDemand instance, it worked well until the import progressed to 90% and then continued to hang. Needed Atlassian support's help to finish the import.

Contact Atlassian support - they are very responsive, especially for OnDemand tickets.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Jul 30, 2018 in Confluence

How Manon Soubies-Camy uses Confluence + Trello to organize webinar notes and her knitting stash

@Manon Soubies-Camy is an engineer who has been an avid Atlassian user since 2014. She helps companies of all sizes transform the way they work with the Atlassian stack, including Jira and Confl...

860 views 8 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you