Since uploading from Confluence Server 6.8.0 to 6.13.0 we are not able to open certain office files. We installed the Atlassian Companion App and can click "Edit". Then the Screen stands still with the message: "Opens file in Excel (Desktop)" but does not open the file. We updated our test instance to 6.14.0 and tried again - no difference. This is not the case with every attached files. I tried to find out some similarities, but it happens with xlsx, pptx, docx. Also the size doesn't seem to be an issue, because it's not working with sizes like 32kB, what is not very much. Upload-limit is 50 MB. With the Office Connector I could configure certain things, is this also possible with the Atlassian Companion App? This is a very serious issue for us! Please help!
I have same issues with attachments filenames containing special characters plus "+" or double dots ":"
Double dots are not allowed with filenames in Windows but "+" should be allowed ?
So yes for the moment, we are removing "+" and ":" and "( )"
Is there others special characters ?
Is your Confluence hosted behind a proxy, WAF or similar? If so make sure websockets come through.
And are are you working on normal Mac or Windows PCs or is it possibly a virtual desktop environment (i.E. Citrix or VMware)? Latter won't work.
Confluence is hosted behind a proxy, but I don't see why then certain office files work perfectly fine and others doesn't. I'm working on a normal Windows PC, no citrix or anything.
Anyways, thank you very much for paying attention. Atlassian Support has contacted me in the meantime. I'll keep you posted!
I just read the mails I wrote with atlassian support. They wrote:
To solve the problem without changing our filenames, support gave us an kb-article about re-encoding by proxy. Unfortunately I cannot open the link to the article anymore. Perhaps you could contact the support and open a new issue. They helped very quickly and solved the problem in the end.
Support told me to add nocanon to the ProxyPass line and this worked perfectly for me
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