Notification when given access to a product?

[Ines C]

Hi everyone,

Will users receive an email notification when they are granted access to a product? For example, if they already have access to JIRA as a "User" and then they are assigned a "User" role in Confluence, will they be informed about it?

Thank you.

[Dave Mathijs · Accepted solution]

Hi @Ines C If they already have product access, but now have an additional role, I don't think they get a separate email notification.

[Ines C]

Thank you @Dave Mathijs

[Dave Mathijs]

While re-reading your question, can you try to explain what you mean exactly by "assigned a User role in Confluence"?

Because granting someone product access gives them the user role automatically in Confluence Cloud.

There are two roles in Confluence:

1. Users
2. Admins

So, how would product access as a user be different from what you describe the "user role"?

[Ines C]

Hello @Dave Mathijs 

Not sure if I understood the question. I'm referring to the "User" drop-down option when granting someone access to a product via Confluence Settings > User management.

See here:

[Dave Mathijs]

That means we're on the same page @Ines C 

Granting someone the User product role provides product access without admin permissions.

If you were a Product admin already and now you select User additionally, then you won't receive a notification.

If you don't have are role yet and you are granted the User role, then you will receive a notfication.

[Ines C]

Got it - thank you so much @Dave Mathijs