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We created a publicly linked page to send to our customers. In the page, we used a Note Panel macro to insert some highlighted text. We also turned the icon off in the note panel. Our customers reported that the area where the note panel was used was not appearing. Instead there was a message saying to Open in Confluence to see this content.
When we changed the note panel to an info panel with the icon included, it appeared on the publicly linked page. We didn't change the content at all.
We're trying to understand what the issue is so that we don't reproduce it in future pages. What caused that section to be inaccessible? Was it the type of info/note/warning panel we used? Is this a software bug?