I have an user, which was deactivated in Confluence for a while. The mail of this user account was deleted by the mail provider and doesn't exist anymore...
Today I've tried to reactive the user in Confluence.
A new mail account was created for the user with an identical mail address - like in the past. I've tried to reset the users password, but no mail was not delivered to the users mail account.
How can I fix this problem? Is there a mail address black list, which I can configure?
Thanks in advance!
Hi Carsten,
Can you confirm what version of Confluence this is one? The answer depends on that. If it's Cloud, I can have a look and see if it's being blacklisted in our mail system.
Shannon
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Hi Carsten,
Thank you!
I don't want to have you post any further personal information online, so I'm going to email you now in a support ticket to get more details.
Regards,
Shannon
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