Newly created user cannot log in too many redirects

[Jason McAdams]

Newly created user cannot log in too many redirects. I even changed the rights to be an admin (and yes I included the base right to log in) and every time they login the browser errors out with the error "Too Many Redirects"

This also occurs when reactivating a user that was previously working but left our company and were deactivated.

[Rob Woodgate]

HI Jason,

According to Atlassian's Troubleshooting Apache page, it's probably because Apache and Tomcat are both redirecting when only one should be.  That page has guidance to solve the problem.

[이중한]

Hi,

I got same situation.

that's happening to only newly created user account.

it was same when i use 'log-in-as-user' feature as admin.

And i'm using cloud service not server. so Rob's link(troubleshooting apache page) is not for me.

maybe they should do something.

[Rob Woodgate]

Hi,

If you can't change the Apache/Tomcat configuration, you should create a support ticket and ask Atlassian to do it. 

[Jason McAdams]

This was an issue with the cloud service, not a local install. the issue resolved itself the next day for the accounts.

[Jean-Manuel Croset]

Exactly same situation here with Confluence, very weak Atlassian! Not able to open a ticket, as a "Support Entitlement Number" is required! According to the page https://confluence.atlassian.com/support/how-to-find-your-support-entitlement-number-sen-229840018.html it's available under "Administration" / "System information". But there isn't any "System information" menu point. Great, thanks for the 3 hours lost today. If anyone at Atlassian is reading, please fix your stuff and provide a decent product. This is poor, poor, poor.

[이중한]

hi

my issue has resolved itself the next day. same situation with Jason.

thanks everyone.