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Newly created user cannot log in too many redirects

Jason McAdams
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February 13, 2017

Newly created user cannot log in too many redirects. I even changed the rights to be an admin (and yes I included the base right to log in) and every time they login the browser errors out with the error "Too Many Redirects"

 

This also occurs when reactivating a user that was previously working but left our company and were deactivated.

 

7 answers

0 votes
Stefan Dvoretskii
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April 22, 2021

It could be because the access rights weren't grated to this user. This can be checked in the admin page.

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이중한
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February 21, 2017

hi

my issue has resolved itself the next day. same situation with Jason.

thanks everyone.

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Jean-Manuel Croset
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February 20, 2017

Exactly same situation here with Confluence, very weak Atlassian! Not able to open a ticket, as a "Support Entitlement Number" is required! According to the page https://confluence.atlassian.com/support/how-to-find-your-support-entitlement-number-sen-229840018.html it's available under "Administration" / "System information". But there isn't any "System information" menu point. Great, thanks for the 3 hours lost today. If anyone at Atlassian is reading, please fix your stuff and provide a decent product. This is poor, poor, poor.

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Jason McAdams
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February 20, 2017

This was an issue with the cloud service, not a local install. the issue resolved itself the next day for the accounts.

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Rob Woodgate
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February 19, 2017

Hi,

If you can't change the Apache/Tomcat configuration, you should create a support ticket and ask Atlassian to do it. 

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이중한
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February 19, 2017

Hi,

I got same situation.

that's happening to only newly created user account.

it was same when i use 'log-in-as-user' feature as admin.

And i'm using cloud service not server. so Rob's link(troubleshooting apache page) is not for me.

maybe they should do something.

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Rob Woodgate
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February 14, 2017

HI Jason,

According to Atlassian's Troubleshooting Apache page, it's probably because Apache and Tomcat are both redirecting when only one should be.  That page has guidance to solve the problem.

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