It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

New install - service terminated / incorrect function Edited

We're trialing Confluence on Win2012R2.  It's a fresh, vanilla install.  The installer runs successfully, though it leaves a console window with Tomcat open.

 

After playing in Confluence for a few minutes, I exit the Tomcat window.  That appears to kill Confluence.  I search for a Windows service... but there isn't one.

 

I go searching for a batch file that might create the service, and find "C:\Program Files\Atlassian\Confluence\bin\service.bat" that appears to do the job.  I run it as administrator, with the "install" option.  It installs a brand new Windows service.  Terrific.

 

Only when I attempt to start the service, it errors out.  The Windows application log shows this:

"The Atlassian Confluence Confluence240919080600 service terminated with the following service-specific error:
Incorrect function."

 

The "commons-daemon" log shows this:

[2019-09-24 09:06:55] [info] [ 3212] Commons Daemon procrun (1.1.0.0 64-bit) started
[2019-09-24 09:06:55] [info] [ 3212] Running 'Confluence240919080600' Service...
[2019-09-24 09:06:55] [info] [ 3692] Starting service...
[2019-09-24 09:06:55] [error] [ 3692] Failed creating Java
[2019-09-24 09:06:55] [error] [ 3692] ServiceStart returned 1
[2019-09-24 09:06:55] [info] [ 3212] Run service finished.
[2019-09-24 09:06:55] [info] [ 3212] Commons Daemon procrun finished

 

So, at this point I'm a little lost on how to fix it.  If it is broken with a stock install, I doubt uninstall / reinstall will gain me much.  Advice?

 

2 answers

1 accepted

Checked the website to see if there was a newer version available.  The version I downloaded last week was 7.0.1, while 7.0.2 is now available.  Downloaded 7.0.2, unistalled 7.0.1 and installed 7.0.2.  It installed the service correctly and we're off and running.  Looks like it must have been a bug in 7.0.1.

Thanks for sharing this result with us, @David Crowder!

Come share with the Community if you ever need.

0 votes

Thanks for reaching out, @David Crowder!

As I understand, the system is facing some issues while trying to start the service as intended. This is most likely happening because we did not set the JAVA_HOME for the service. We can see this specific line:

[2019-09-24 09:06:55] [error] [ 3692] Failed creating Java

It seems that Windows is not even able to reach the Confluence execution step. Since this is a vital feature for servers, we have documentation on how to setup Confluence as a service in Windows.

Here, take a look:

The part that is really relevant for us is “Manually Installing the Confluence Distribution as a Service”.

Let us know if the docs help you, David! Looking forward to your reply.

This document basically has me doing the same steps that I figured out how to do on my own, and described above.  It does not aid me in fixing the error.  %JRE_HOME% is set, and pointing to: C:\PROGRA~1\ATLASS~1\CONFLU~1\jre

(I have also tried it with long file names, spaces and no spaces, encased in quotes and without.)

 

Worth noting is that this is a fresh, vanilla install.  So, I have not gone through the effort of uninstall / reinstall, as that seemed unlikely to fix the problem, and more likely to just repeat the same problem.

 

The service command is:

"C:\Program Files\Atlassian\Confluence\bin\tomcat9.exe" //RS//Confluence

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

How is your team having fun and bonding, remotely, utilizing Confluence?

Thanks everyone for answering last week’s question. The winner of the random drawing from those who commented is: @LarryBrock I’ll contact you separately with your prize details. This wee...

283 views 9 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you