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New Public Link is Requiring Sign-In to Display Page

Edited

Hi All,

Public links don't appear to be working for me. Have I done something obviously wrong?

I am on Confluence Cloud and recently saw the new feature to make a single page publicly accessible. I have turned on public links through the admin interface and then went to a existing page to test. I toggled that page to share a public link, copied it and pasted in a separate browser not logged into Atlassian. 

I am then presented with a login screen for Atlassian. Am I missing something, or does that defeat the purpose of a public link?

Here is an example: Test Page 

3 answers

1 accepted

1 vote
Answer accepted

For anyone following, I contacted support. After them looking into it, the issue appears to have gone away. Cannot say if they changed anything or not, but I did not make any changes to my test scenarios and it is working now. I guess that is good news for now. 

As on February 14th it still does not work with my public Link. User still gets to see a login Screen, no matter which browser he uses. Problem still exists.

02/08/2021

I have the same problem today, but I waited for 3 to 5 minutes, and the problem was solved by itself. 

Adding to this issue, I went ahead and signed up for an account on the page I was presented with, verified email and then get this message. Public LInks are broken. Good job Atlassian. New feature and it doesn't even work as advertised. 

public link access denied.png

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