Network interface change on Atlassian product instances

Hi everyone,

i'm experiencing a problem accessing to our self-hosted Confluence and JIRA Instances.

In our company, we suddenly changed our network addresses of all computers and virtual machines running, including those of Confluence and JIRA.

Now Confluence doesn't let me login because cannot contact our Crowd directory due to an invalid IP address; Crowd directory is the JIRA instance.

I tried to change some IP addresses inside Confluence database, unfortunately nothing changed.

Falling back to our last domain addresses is not an option at this time.

How can I change Crowd directory IP address correctly?

Thanks in advance,

1 answer

1 accepted

0 votes
Answer accepted
Ann Worley Atlassian Team Jan 16, 2018

Hi Leonardo,

I hope you rolled back any changes you made in the Confluence database.

It sounds from your description as if you can still log into Jira. You may only need to add the new Confluence IP to the application configuration in Jira User Server. For instructions, please see: Allowing connections to JIRA for user management

 If that fails, you may use the internal Confluence directory to log into Confluence and edit/recreate the User Directory settings for the connection to Jira. I am not sure what version of Confluence you are running but this doc has the latest instructions, and links out to the documentation for the older versions: Restore Passwords To Recover Admin User Rights

For more background on how User Directories work in Confluence, you might find this useful: Managing Multiple Directories

I welcome any follow up questions and look forward to hearing how it goes.




Hello Ann,

thanks for your quick reply!

You're right, I've have full access to JIRA instance and I finally managed to get logged into Confluence instance, enabling again internal user directory of Confluence from database.

What's blocking me now is JIRA and Confluence are not talking with each other; I found a configuration inside JIRA (Admin Panel -> User management -> JIRA server user) which still contained the the old/wrong IP address of Confluence.

Before changing this property, connection attempts from JIRA to Confluence always got the answer: "Error 403 - Forbidden" (inside Confluence logs).
After changing, JIRA connections to Confluence are still not working but the exception changed: "Failed to authenticate application", as if Confluence is now able to reach JIRA instance but unable to authenticate.

Where should I Iook at now?


Ann Worley Atlassian Team Jan 16, 2018

Thanks Leonardo, that was useful to know the message in the log changed once you added the new Confluence IP to the application configuration in Jira User Server

Please try:

Reset the application password over in Jira User Server and then re-enter it in Confluence in the Jira ("Crowd") User Directory setup. Any error in the UI when you save the configuration could be helpful.

if that doesn't help:

Create a new application for Confluence in Jira User Server (in Jira) and then add a new User Directory in Confluence to connect to Jira using the new application credentials.

I hope to hear good news from you soon.


Good morning Ann,

I tried your suggestions and finally got Confluence connecting correctly to JIRA through User Directories test feature, I changed application name and password used to connect to each other.

If I disable Confluence internal directory and enable JIRA remote directory directly on Confluence database ('cwd_directory' table), restart Confluence instance and try to login to Confluence, I'm not able to connect; error on Confluence log is:

"<user> tried to login but they do not have USE permission or weren't found." if there's no user available, although the user exists inside JIRA internal directory and is a member of correct groups (jira-users, confluence-users, jira-developers).

I can't understand if JIRA receive a login request from Confluence with that user or what..

Sounds really frustrating.

Ok, think i finally solved the issue.

I totally wiped out the JIRA User Directory configuration on Confluence and recreated it from scratch.

At the end It worked like a charm.

Thanks for all your support!


Ann Worley Atlassian Team Jan 17, 2018

Thanks for circling back to let the Community know how you solved it, Leonardo. :)



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,227 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you