Network interface change on Atlassian product instances

Hi everyone,

i'm experiencing a problem accessing to our self-hosted Confluence and JIRA Instances.

In our company, we suddenly changed our network addresses of all computers and virtual machines running, including those of Confluence and JIRA.

Now Confluence doesn't let me login because cannot contact our Crowd directory due to an invalid IP address; Crowd directory is the JIRA instance.

I tried to change some IP addresses inside Confluence database, unfortunately nothing changed.

Falling back to our last domain addresses is not an option at this time.

How can I change Crowd directory IP address correctly?

Thanks in advance,
Leonardo

1 answer

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Micky Caritte Community Champion Jan 16, 2018

Hi Leonardo,

The solution would be to recreate the application link between crowd and other applications. Application Links use unique IDs associated with IPs and must be recreated each time they become obsolete (or mostly).

You might have a backup account in jira directory (usually "admin") to connect to your applications, you might recover those admin accounts IDs and password using that kind of trick: https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Hope this helps!

Cheers

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