Network interface change on Atlassian product instances

Hi everyone,

i'm experiencing a problem accessing to our self-hosted Confluence and JIRA Instances.

In our company, we suddenly changed our network addresses of all computers and virtual machines running, including those of Confluence and JIRA.

Now Confluence doesn't let me login because cannot contact our Crowd directory due to an invalid IP address; Crowd directory is the JIRA instance.

I tried to change some IP addresses inside Confluence database, unfortunately nothing changed.

Falling back to our last domain addresses is not an option at this time.

How can I change Crowd directory IP address correctly?

Thanks in advance,
Leonardo

1 answer

0 votes
Micky Caritte Community Champion Jan 16, 2018

Hi Leonardo,

The solution would be to recreate the application link between crowd and other applications. Application Links use unique IDs associated with IPs and must be recreated each time they become obsolete (or mostly).

You might have a backup account in jira directory (usually "admin") to connect to your applications, you might recover those admin accounts IDs and password using that kind of trick: https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

Hope this helps!

Cheers

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,056 views 16 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you