My product documentation is on Confluence. I want to extend it to partners and customers

Amit
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January 6, 2025

All product documentation is on Confluence. How do I extend it to partners and customers who so far cannot access the documentation?

6 answers

1 vote
Aron Gombas _Midori_
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January 7, 2025

You can generate a separate, standalone public website from the Confluence managed content using the Viewport app. Many people use it to publish their software documentation with great success!

1 vote
Kristian Klima
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January 6, 2025

Hi @Amit Pant and welcome to the Community.

  • You can make your documentation space open to anonymous access.
    • to make it look less like Confluence, you can use a theme app like Refined, or Spacecraft. These apps put a skin over your Confluence space but to make them available to customers without a Confluence seat, you must open your space to anonymous access.

 

  • If anonymous access is smth that you're not OK with (I'm not :) ) and you want to have more control over your workflows and publishing processes, you can use an app that uses Confluence content but builds your documentation site AWAY from Confluence. Apps like Scroll Viewport and Instant Websites can do that.
    We're using Scroll Viewport to build our public doc site.

 

You may want to read my Community articles for both general and practical advice:

0 votes
Lotje Euser January 20, 2025

Dear @Amit Pant 

Lotje here from the Refined team. Our Refined for Confluence app seems like a good solution for your use case!

Our app allows you to build a custom site integrated with specific content from Confluence you'd like to expose on your public site.

Next to that you can also apply your own branding to the site and customize the entire navigation and look 'n feel.

If you'd like to see how this would work for your instance, feel free to schedule a demo call with me. I'd be happy to show you!

Kind regards,
Lotje

 

 

0 votes
Yulia Lenina _AppFox_
Atlassian Partner
January 8, 2025

Hi Amit,

I’d like to add another important point to consider alongside everything mentioned: carefully plan who has access to what and establish a clear workflow for creating, approving, and publishing content. This includes:

  • How documents are created and move through the approval process.
  • Who is responsible for each step and when they’re involved.
  • Where drafts and finalized documents are stored to avoid confusion.

We typically recommend keeping drafts and approved documents in separate spaces to ensure your partners and customers only see the latest approved versions.

Workflows for Confluence can streamline this entire process, automatically publishing approved documents to a designated space and keeping everything organized effortlessly.

0 votes
Angela Thomas_Seibert Group
Atlassian Partner
January 6, 2025

Hi @Amit Pant
Welcome to the community :)

As @Kristian Klima suggested, the easiest way would be to make your space public in Confluence with anonymous access. Enabling anonymous access for customer-facing Confluence spaces allows users to explore the entire space without login barriers. However, please bear in mind that the native Confluence elements such as the breadcrumbs, space settings, page history, and comments will also remain accessible.

For confluence cloud, you can control what can be published. I would like to direct your attention to Spacecraft app. You can use our app to turn a Confluence space with anonymous access enabled into a slick website with a sidebar on the left for your customers and partners. The end result would look a lot like this user guide that is powered by Spacecraft. You could also add multiple Confluence spaces to one site. 
Spacecraft lets you navigate multiple spaces.png

0 votes
Harshit Grover
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January 6, 2025

Hi @Amit Pant ,

 

Are you using Confluence on Data Centre/ Server or Cloud ? 

 

If you are using it on Data Centre, Partners and Customers needs to have an account in your Atlassian Setup and post that you can provide them with the relevant access of the Confluence space and they will be able to view the content. 

 

If you are using it on Cloud , please follow : https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/

 

 

Regards,

Harshit

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