My confluence site was deleted for no reason

Emil Madsen May 12, 2023

Hello community,

As there was no way to contact support about my issue I'm trying with a post here.

My confluence site was apparently deleted, I used it to store all my notes and resources about brewing. Because of work I had stopped brewing for about a year and therefore didn't visit the page in that time, when I try to go to the page now I'm met with this:

Screenshot 2023-05-12 184413.png

Trying to contact support is impossible as they won't recognise my url:

Screenshot 2023-05-12 184518.png

I'm quite unsure of what to do, I've tried searching for this issue on the web but found no help. All my years of brewing research (4+) and personally developed recipes etc. was there and only there.

I never got an email about the termination of my site or was given any kind of warning.

Hopefully I can get the attention of Atlassian to help me restore this data.

I guess this is a lesson to always store data locally..

2 answers

0 votes
Fabio Racobaldo _Herzum_
Community Leader
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May 13, 2023

Hi @Emil Madsen ,

please take a look to the following article https://community.atlassian.com/t5/Trust-Security-discussions/Contract-Termination-amp-Data-Deletion/td-p/1316109 that should clarifies your doubts.

Fabio

Emil Madsen May 13, 2023

I'm sorry but this is of no help to me. I wasn't subscribed and was using the free product.

Emil Madsen May 13, 2023

My big gripe is that I never received an email about my site getting shut down and data deleted, effectively destroying 4 years work.

0 votes
Emil Madsen May 12, 2023

I now found a few posts on this forum describing inactivity causing deletion of site/spaces, but I never received a single email about this. According to Srinatha T from Atlassian (https://community.atlassian.com/t5/Confluence-discussions/If-your-site-continues-to-remain-inactive-it-will-be-deactivated/td-p/2043944) there should've been several emails sent.

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