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Multimedia macro doesn't show file options


I'm trying to add a video onto a Confluence page. But rather than have users download it, I want it to be playable on the page itself. Consequently, I've been attempting to use the multimedia macro. However, when I open it up the file drop-down is blank and I can't figure out why. The mp4 video (it's 11 secs long and 274 kb) is already on the page, so I assumed that it would appear within the drop-down.

No file option in multimedia macro.JPG

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Jul 26, 2019

Hi @Jessica Miles ,

Could You please check that video exist in attachment list of the page?

It for cloud? I recommend send request for support team.


Yes it's listed as an attachment.

I'll try the support team, thank you.


Listed attachment.JPG

Did you get an answer? I have the same problem ...

Like # people like this

Need also help, thanks!

By any chance do you have a colon ":" on your title?


This was the case for me, I removed it , include the files as multimedia and then add the colon back to the title

Good find @Roberto Valdez ! Thanks for sharing, I just ran into this issue on a customer instance. Still not fixed for Version 7.13.7

I had this same issue. Turns out that multimedia macro is not supported if the page is a draft. Drop in your file as a placeholder and publish the page. Click edit and try using the multimedia macro again. You should now see your file and be able to imbed it in the document. 

I tried this. it does not work.

Insert an iFrame - here is an example on how to insert an iFrame

<iframe width="560" height="315" src="" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Or follow these directions.

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