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Move Confluence instance to Service Desk's Knowledge Base

Hello All,

I have configured an instance of Confluence Cloud.

After that, I have configured Service Desk, which has a totally different address, but anyway, I found out there's a knowledge base that in all essence IS another Confluence instance.

I've tried to link the first instance of Confluence to the KB, but it won't find it. 

So, I was wondering if there's a way to move that first Confluence instance to a new KB instance within Service Desk, ensuring that all content and settings are carried over.

Have you got any experience with this and how did you do it ?

Thank you very much !

1 answer

0 votes
Alexis Robert Community Leader Jan 14, 2021

Hi @Eugenio Bartolo , 


you could do a Confluence backup and re-import it in your new instance.

You can find the documentation to create the backup file here :

And how to import it back into the other instance :


Let me know if this helps, 



Hi @Alexis Robert , thank you very much for your reply.

I have just done that, but as I import it back, I retrieve an error message.

I'm trying just now to re-export the first instance.



(EDIT: exporting for "cloud backup")

Hi @Alexis Robert ,

I've created an export (with no attachments, this time) and I still get an error message during the import process in the new instance.

Any other ideas ?

Alexis Robert Community Leader Jan 15, 2021

If you're getting an error message on Cloud, there's not much you can do : you should contact Atlassian Support as they will be able to give you more details on how to fix this :

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