Move Confluence instance to Service Desk's Knowledge Base

[Eugenio Bartolo]

Hello All,

I have configured an instance of Confluence Cloud.

After that, I have configured Service Desk, which has a totally different address, but anyway, I found out there's a knowledge base that in all essence IS another Confluence instance.

I've tried to link the first instance of Confluence to the KB, but it won't find it. 

So, I was wondering if there's a way to move that first Confluence instance to a new KB instance within Service Desk, ensuring that all content and settings are carried over.

Have you got any experience with this and how did you do it ?

Thank you very much !

[Alexis Robert]

Hi @Eugenio Bartolo , 

you could do a Confluence backup and re-import it in your new instance.

You can find the documentation to create the backup file here : https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/

And how to import it back into the other instance : https://support.atlassian.com/confluence-cloud/docs/migrate-a-confluence-cloud-site-to-an-existing-cloud-site/

Let me know if this helps, 

--Alexis

[Eugenio Bartolo]

Hi @Alexis Robert , thank you very much for your reply.

I have just done that, but as I import it back, I retrieve an error message.

I'm trying just now to re-export the first instance.

Thanks.

(EDIT: exporting for "cloud backup")

[Eugenio Bartolo]

Hi @Alexis Robert ,

I've created an export (with no attachments, this time) and I still get an error message during the import process in the new instance.

Any other ideas ?

[Alexis Robert]

If you're getting an error message on Cloud, there's not much you can do : you should contact Atlassian Support as they will be able to give you more details on how to fix this : http://getsupport.atlassian.com/