Most Appropriate Place for Feedback?

I am so sick of Confluence harassing me as I am using the program with spammy requests to take surveys and "help make the product better" as well as endlessly popping up tooltips which I have dismissed literally hundreds of times with "don't remind me again" that I'd like to ...well I won't say.  I like the product but I'm absolutely amazed that this company think it's appropriate to harass paying users with their spam.

NO, I don't want to take your freaking survey and I don't want to be prompted to take it one more time when I log into the product I pay for, for work use.

p.s. I can absolutely assure you these are messages coming from Confluence and that I don't have any viruses or adware.

3 answers

1 vote

Could you confirm that you are using Cloud Confluence?  And that all the messages are about Confluence and Atlassian?

Thanks Nic.  Yes, we are using Cloud Confluence.  Here is a screenshot of an example.  This thing greets me endlessly.  And it happens on multiple computers with multiple browsers, all with cookies enable.  Personally I don't think a cloud software provider even has any business doing this at all in paid software, it's bad form, but I'd have forgotten about it if after I dismissed it didn't prompt me again and again...

Sorry for the frustration but I can truly say I've never experienced this with paid cloud software (edit: I've had some paid desktop software harass me with offers regarding upgrades)

I've also encountered a similar though less irritating issue with, I think it's called "screen tips"?  Every time I open a giffy drawing it wants to give me a tour.  That's a common practice with software but usually if you say "don't show me again" it stops.  But not with confluence/giffy.

Thanks

confluence.jpg

 

Yes, the server version doesn't do any of this. However, Cloud doesn't do this to me much either. It does ask the questions you're getting, but only when I first start using a new Cloud instance (I jump between clients). Once I've dismissed a box, I don't see it again. Similarly with the Gliffy tour question. Only thing I can think of is the cookie question, which you may have ruled out - I get the questions again if I clear out my cookies and then go back to the Cloud server. But I doubt that's what you are doing. You can set it to be done automatically on browser close - is that a possibility? I would be strongly tempted to raise this with Cloud support - it really shouldn't give you this much grief. (Some, yes, it's by design, but the volume here sounds way too high for you)

Thanks I'll do that.

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