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Mistakenly removed Confluence from our Products - All of our Spaces are deleted

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Francesco Colonnese
Francesco Colonnese I'm New Here Jan 03, 2023

Hello, 

 

One of our administrators mistakenly removed support for Confluence Cloud from our Atlassian Cloud account. As a consequence, all of our previous documents and spaces are throwing a 404. Is there any way in which this data can be restored, perhaps using internal Atlassian backups? 

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Trudy Claspill
Trudy Claspill Community Leader Jan 03, 2023

Hello @Francesco Colonnese 

Welcome to the Atlassian community.

I'm sorry to hear this. How long ago did they cancel the subscription?

As per this page

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/

...you have two weeks to reactivate a cancelled product subscription. If you are within that two week window, your administrators need to contact Atlassian Support directly as soon as possible to get the site reactivated.

https://support.atlassian.com/contact/

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Francesco Colonnese
Francesco Colonnese I'm New Here Jan 03, 2023

Hi, 

This happened today. 

 

I've created a support ticket, but received no response so far. Thanks. 

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Trudy Claspill
Trudy Claspill Community Leader Jan 04, 2023

Have you received a response yet? 

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