Missing System Administrator After Cloud Import

After importing a backup from the cloud version of Confluence into the self hosted version we've found that no user in our system has system administrator permissions. We have access to the database but I'm unsure of the procedure to grant system administrators to one of the existing users. Any help would be appreciated.

1 answer

Unfortunately we're running we're running 6.0. We're able to log in with various users, its just there is no system administrator to grant that permission to other users.

Ann Worley Atlassian Team Dec 11, 2017

@Joshua Hull Please see Migrate from Confluence Cloud to Server for other steps you may also need to take to complete the migration.

I look forward to any follow up questions.

Ann Worley Atlassian Team Dec 11, 2017

Sorry about that - I posted while you were posting. You may use the SQL queries on this page to recover admin permissions:

Restore Passwords To Recover Admin User Rights

The password reset docs apply for all versions of 6 (and quite a long way back into v5 if memory serves)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 17, 2018 in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

603 views 8 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you